Grace Price
Wanniassa
Summary
Records management specialist with expertise in implementing best practices and ensuring compliance with legislation. Proven ability to provide expert advice on records systems and enhance team capabilities through targeted training. Demonstrated success in improving operational efficiency and maintaining high standards in records management.
Overview
13
13
years of professional experience
Work History
Senior Records Management Officer
Services Australia
08.2024 - Current
- Create, maintain and oversee records creation by authorised staff in line with records management processes and security requirements
- Provide specialist advice and technical expertise to staff and stakeholders on Content Manager and Record Keeping responsibilities
- Managed help desk functions and team, providing strategic advice on file structures, personnel transfers, reporting, and complex record management inquiries
- Provided quality assurance and ensured adherence to records management procedures and legislation
- Contributed to development of documents and tools, including policies and procedures, to streamline manual processes
- Contribute to the automation of processes ensuring a user-friendly record management system
- Anticipate and respond to stakeholder needs and expectations
- Resolved complex issues and suggested alternative approaches and solutions
- Communicated with stakeholders to monitor and control potential risks in projects.
- Manage a team to increase performance and engagement through coaching, capability development, performance management, and health and well-being support
- Exercise appropriate delegations in line with legislation and guidelines.
Records Manager
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
10.2022 - 08.2024
- Managed and responded to enquiries regarding records management, ensuring timely resolution and compliance.
- Managing AIATSIS records management system Alfresco and Records365.
- Updated AIATSIS Records Management policies and procedures, aligning them with best practices and regulatory requirements.
- Provided training to staff on record keeping responsibilities and system usage, enhancing team understanding and adherence to policies.
- Guided staff in understanding records management procedures and policies.
- Write briefs for executives and submission to delegates.
- Respond to enquiries in the digital services ICT operations helpdesk.
- Completing the check up plus survey.
Senior Records and ICT Support Officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
04.2021 - 10.2022
- Oversaw enquiries relating to records management, facilitating efficient information retrieval.
- Supported rollout of new records management system Records365, contributing to improved data organization.
- Resolved ICT enquiries in digital services helpdesk, ensuring timely support for users.
- Facilitated staff training to enhance skills and knowledge.
Family History Research Officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
08.2019 - 04.2021
- Complete family history research for clients, in accordance with the Family History Unit’s policies and procedures.
- Undertaking family history research for clients.
- Prepared detailed research reports for clients, summarizing findings and insights regarding their family history.
- Preparing research reports for clients and sending them out.
- Assisted visitors in reading room with family history research, guiding database searches and offering tailored recommendations.
- Assisting visitors on the computer and training them to use our systems.
- Retrieving and copy items from a range of sources, AIATSIS Collection, National Archives of Australia, Birth Deaths and Marriages etc.
- Retrieving material for clients
- Copying material for clients
- Responding to email requests from clients
- Monitoring our family history unit email box
- Sending SH info to clients
- Completing requests from link-up
- Organising tours and visits
- Answering and responding to helpdesk calls on our 1800 number
- Logging helpdesk calls in file-maker Pro.
- Contribute effectively to team meetings.
- Participated in meetings to collaborate on strategies and share information.
- Supported supervisor with various tasks.
- Assisting supervisor with any requests.
- As a part of my role as research officer I acted in the APS5 Research Coordinator role from 14th December 2019 – 30th April 2020 and September 2020-current. This included higher level duties such as attending the weekly managers' meeting when my supervisor is away.
- Performed duties of research coordinator, overseeing project timelines and deliverables.
- Communicating sensitively and respectfully with Aboriginal and Torres Strait Islander clients (phone, email, in person).
- Verbally presenting to staff and visitors.
- Verbally presenting to staff and visitors
Records management officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
12.2016 - 08.2019
- Sentencing of corporate records, using the National Archives of Australia’s records authorities.
- Scanning/digitising corporate records, such as corporate documents, contracts, personnel files etc.
- Aided migration of records from shared drives to Alfresco (AIATSIS’s EDRMS) to enhance digital record accessibility.
- Updating AIATSIS Records Management policies and procedures
- Assisting with the Writing of AIATSIS Records Management guidelines
- Provide advice to staff regarding records management procedures and policies.
- Ensured safe handling of delicate materials to prevent damage.
- Retitling records to align with naming conventions.
- Assisting staff with the retrieval of physical paper records.
- Addressed all AIATSIS requests regarding records to ensure timely information retrieval.
- Helping ICT with digitisation of historical medial types.
- Organising quotes for the transfer of AIATSIS records to Grace Services for offsite storage.
- Assisted the records manager in training staff to use AIATSIS EDRMS Alfresco.
- Assisted staff with any enquiries or problems regarding Alfresco.
- Assisted staff in troubleshooting alfresco issues, focusing on permission settings and WebDav setup.
- Arranging HR files to be sent away and digitised and stored by Grace Services.
- Contributed to completion of Check-Up plus surveys from National Archives of Australia to assess agency information management capabilities.
- Familiar with National Archives Information Management Standard for the Australian Government.
- From 2017- August 2019 I was working 1 day a week with the AIATSIS Manuscripts team creating a finding aid for the very special Tardun school records AIATSIS received from the Pallottines.
- I was also available to help ICT with any requests when I was not so busy in my role as records officer.
Printer Technician
Docucare, Compumenn
08.2015 - 11.2016
- Diagnosed and repaired printer malfunctions, restoring functionality and minimizing downtime.
- Troubleshot and resolved printer hardware issues.
- Fix Errors e.g. paper jams and printer malfunctions.
- Conducted routine maintenance to ensure optimal printer performance.
- Maintain Fuji Xerox printers e.g. keeping the printer clean and operational.
- Installed replacement parts in printers to restore functionality.
- Managed inventory of parts and tools necessary for printer repairs.
- Trained junior technicians on best practices and troubleshooting techniques.
- Assisted customers by addressing inquiries and providing solutions to enhance service experience.
- Executed scanning of corporate records using specialized equipment for digital archiving.
- While working for Compumenn I had 7 Months experience working at AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies) scanning registry files using a system called EzyScan and then migrating them onto an online system called Alfresco.
Assistant/trainee
lavender lane childcare centre
Lanyon
10.2013 - 07.2014
- Cleaning, preparing meals, changing nappies and supervising children.
- Fostered supportive environment, reinforcing positive behaviour in children.
- Established safe play environments for the children
- Encouraged children on proper health and personal habits
- Organised and engaged in interactive activities such as games and puzzles
- Dressed infants and toddlers
- Communicated with parents about children’s daily activities and behaviour
- Facilitated structured outdoor play sessions, promoting physical health and social interaction.
- Engaged with children on an individual basis in a positive manner.
Education
Year 10 certificate - science, maths, English, religion, health/physical activities, hospitality, community services
St Mary Mackillop Catholic College
Canberra, ACT01-2013
Skills
- Customer service
- Records management
- Team leadership
- Critical thinking
- Analytical thinking
- Communication
- Negotiation
- Collaboration
- Agile methodologies
- Digital technology
- Innovation
- Continuous improvement
- Data analysis
- Change management
- Trend implementation
- Resilience
- Complex problem solving
- Ethical decision making
- Adaptability
- Staff management
- Fast learning
- Working in fast-paced environments
- Active listening
- Stakeholder engagement
- People orientation
- Interpersonal skills
- Dependability
- Creativity
- Self-motivation
- Calmness under pressure
Additional Info
Proud Wiradjuri Woman
Extra Accomplishments
- Diploma of Record Keeping, 02/01/22
- Certificate 3 in Record Keeping, 02/01/19, Relevancy Pty Ltd
- A trauma informed approach to managing archives, ASA online course
- Indigenous services and collections in public libraries masterclass, Kristen Thorpe and Lauren Booker, Jumbunna institute for Indigenous education and research, 09/26/19
- Culturally Informed, Trauma Integrated Healing 2-day Workshop, 09/13/18
- Services Australia Aspiring Program for Indigenous Leaders
- Content Manager Administrator training
Timeline
Senior Records Management Officer
Services Australia
08.2024 - Current
Records Manager
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
10.2022 - 08.2024
Senior Records and ICT Support Officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
04.2021 - 10.2022
Family History Research Officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
08.2019 - 04.2021
Records management officer
AIATSIS (Australian Institute of Aboriginal and Torres Strait Islander Studies)
12.2016 - 08.2019
Printer Technician
Docucare, Compumenn
08.2015 - 11.2016
Assistant/trainee
lavender lane childcare centre
10.2013 - 07.2014
Year 10 certificate - science, maths, English, religion, health/physical activities, hospitality, community services
St Mary Mackillop Catholic College