Grace Rabling
Pachuca, Mex,Mexico
Summary
I have five years of oriented hotel guest service experience, and I seek to deliver delightful and memorable experiences. I studied six months of the master's in Hospitality Management to improve my leadership skills in the industry in Adelaide, Australia.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
Pickled Duck
02.2024 - 05.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Reservations Agent
Amangani
01.2022 - 01.2023
- Helping Costumers to Book a room at the hotel
- Processed customer payments and refunds
- Handled customer inquiries in a courteous and professional manner.
Front Desk Spa
Amangani
01.2022 - 01.2023
- Monitored and maintained the front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Creating Bookings for guests to get spa appointments.
Server
3 Creek ranch
01.2021 - 01.2022
- Collaborated with host, bus person, and cook to serve up food and beverage options
- Room-service orders Promoted desserts, appetizers, and specialty drinks to optimize sales.
Front Desk Agent
Spring Creek Ranch
01.2019 - 01.2021
- Welcomed guests to the front desk and engaged in friendly conversations while conducting the check-in process
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Marketing Cordinator
Shot Designe
01.2018 - 01.2019
- In charge of social media accounts, to increase followers, viewers, and marketing in different brands
- Creating content using videos, photography, and using my creativity.
Education
Master of International Hospitality Managment - Hospitality
Le Cordo Bleu
Adelaide, SACommunication -
Universidad Del Valle De Mexico
01.2018
Skills
- Ability to Multitask
- Leadership
- Adaptability
- Communication Skills
- Microsoft Office
- Opera
- SMS (Springer Miller System)
- Book 4 Time
- Customer Service
- Team Management
- Relationship Building
- Conflict Resolution
- Relationship Management
Languages
Spanish
English
Visa
Student Visa Sub Class 500 with working rights
Details
grabling93@gmail.com
References
Upon Request
Timeline
Waitress Supervisor
Pickled Duck
02.2024 - 05.2024
Reservations Agent
Amangani
01.2022 - 01.2023
Front Desk Spa
Amangani
01.2022 - 01.2023
Server
3 Creek ranch
01.2021 - 01.2022
Front Desk Agent
Spring Creek Ranch
01.2019 - 01.2021
Marketing Cordinator
Shot Designe
01.2018 - 01.2019
Master of International Hospitality Managment - Hospitality
Le Cordo Bleu
Communication -
Universidad Del Valle De Mexico
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