Grace Ryan
Adelaide,South Australia
Summary
Experienced Dental Nurse and Treatment Coordinator with over a decade in the dental field. Extensive background in supporting general dentists and oral health professionals, along with specialized experience in oral surgery and implant procedures. Proficient in patient coordination, ensuring seamless transitions and high-quality care. Passionate about expanding skill set and contributing to patient satisfaction.
Overview
16
16
years of professional experience
Work History
Medical Administrator
East O and G
06.2024 - Current
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Coordinated continuing education opportunities for medical staff members, promoting professional development within the organization.
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Improved accuracy in billing and insurance claims by regularly reviewing and updating patient information.
Dental Front Office Coordinator
Advanced Dental Centre
08.2023 - 06.2024
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Contributed to a welcoming environment for patients by maintaining a clean, organized reception area with up-to-date reading materials.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Collaborated closely with dentists to coordinate treatment plans that met each individual''s oral health needs while considering insurance constraints or budget limitations when necessary.
Specialist Dental Nurse/ Team Leader
Health Partners
09.2021 - 08.2023
- Chairside assistance for general dentists and oral surgeons
- Chair side assistance for orthodontists
- Chair side assistance for implant specialists
- Patient care- emergency extractions post-op instructions and advice
- Surgery set up and wipe down
- Instrument sterilisation
- Archive patient records
- Conducted performance reviews to measure employee growth and skills.
- Reported malfunctioning and damaged equipment to supervisors and scheduled routine maintenance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Resolved problems and escalated high-level issues to supervisor within established timeframes.
Specialist Dental Nurse
Premier Dental Care NHS
10.2020 - 08.2021
- Chair side assistance for general dentists and oral surgeons
- Chair side assistance for orthodontists
- Patient care- emergency extractions post-op instructions and advice
- Patient emergency phone triage- during COVID-19 closures
- Instrument sterilisation
- Surgery set up and wipe down
- Appointment scheduling
- Stock ordering and management
- Liaise with Dentists and Dental health professionals to develop specific treatment plans
New Patient Coordinator/ Treatment Coordinator
Elleven Dental
01.2019 - 10.2020
- Liaise with Dentists and Dental health professionals to develop specific treatment plans.
- Discuss treatment plans with patients.
- Educate patients on their treatment and why it is necessary.
- Discuss costs and payment options.
- Reassure patients throughout their treatment journey.
- New patient enquiries and Marketing strategies.
- Develop reports for new patient statistics and marketing research.
- Facilitated reminder calls to patients for appointment confirmation.
- Transmitted correspondence or medical records by mail or email.
- Used computer and job-related software to compile and record medical charts and reports.
- Assisted physicians with procedure set-ups, patient procedures and examinations.
Specialist Dental Nurse
Health Partners Dental
02.2018 - 12.2018
- Chairside assistance for general dentists and oral surgeons
- Chair side assistance for orthodontists
- Chair side assistance for implant specialists
- Patient care- emergency extractions post-op instructions and advice
- Surgery set up and wipe down
- Instrument sterilisation
- Archive patient records
Dental Nurse
Norwood and Kensington Dental
01.2010 - 02.2017
- Chairside assistance for general Dentists.
- Patient care- emergency extractions post-op instructions and advice.
- Surgery set up and wipe down.
- Instrument sterilization.
- Archive patient records.
- Expose and developed x-ray films.
- Maintain dental equipment and sharpened and sterilized dental instruments.
- Chart conditions of decay and disease for diagnosis and treatment by dentist.
- Attended continuing education courses to maintain and update skills.
- Recorded and reviewed patient medical histories.
- Maintained patient recall system.
- Made impressions for study casts.
Education
High School Certificate Year12 - undefined
Eastern Fleurieu School
Adelaide, South Australia12.2003
Skills
- Analytical thinking
- Effective communication
- Driven attitude
- Empathetic approach
- People management
- Organizational skills
- Technical aptitude
- Administrative support
Timeline
Medical Administrator
East O and G
06.2024 - Current
Dental Front Office Coordinator
Advanced Dental Centre
08.2023 - 06.2024
Specialist Dental Nurse/ Team Leader
Health Partners
09.2021 - 08.2023
Specialist Dental Nurse
Premier Dental Care NHS
10.2020 - 08.2021
New Patient Coordinator/ Treatment Coordinator
Elleven Dental
01.2019 - 10.2020
Specialist Dental Nurse
Health Partners Dental
02.2018 - 12.2018
Dental Nurse
Norwood and Kensington Dental
01.2010 - 02.2017
High School Certificate Year12 - undefined
Eastern Fleurieu School
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