Grace Shannon
Burleigh Heads,QLD
Summary
Customer-focused Bartender with 3 years of experience supporting well-attended events and bar operations. Gained knowledge surrounding the systems to ensure proper use (Kounta, Tyro, Deputy, Obee, WOWAPPS). Obtained strong knowledge surrounding cocktail mixology and different recipes. Committed to upholding high standards of customer service and production.
Overview
3
3
years of professional experience
Work History
Head Bartender
Vue Wine Bar
05.2021 - 08.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading the glasswasher and replenishing fresh ingredients.
- Closed out cash register and prepared cashier report at close of business.
- Greeted customers in a friendly and welcoming way and ensured they were promptly served.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Took reservations and takeaway orders by phone, answered customer questions, and informed of accurate wait times.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Followed and memorized over 50 cocktail recipes and drink measurements to minimize product used.
- Studied and memorized over 50 popular and obscure cocktail recipes, dozens of local beers and wines in order to give quality recommendations to guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Waitress/Hostess
Vue Wine Bar
08.2020 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Education (Primary) - Education
CQUniversity
Rockhampton11.2023
High School Diploma -
Rockhampton Grammar School
Rockhampton11.2018
Skills
- Guest Satisfaction
- Guest Inquiries
- Anticipating Guest Needs
- Mixed Drinks Preparations
- Creative Mixology
- Taking Inventory
- Drink Preparation Knowledge
- Knowledge of Spirits
Timeline
Head Bartender
Vue Wine Bar
05.2021 - 08.2023
Waitress/Hostess
Vue Wine Bar
08.2020 - 05.2021
Bachelor of Education (Primary) - Education
CQUniversity
High School Diploma -
Rockhampton Grammar School
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