Grace Shepherd
North Lakes,QLD
Summary
Experienced Shift Manager playing a key role in overseeing all operations during a shift, responsible for positioning, leading and motivating crew members, ensuring crew are working safely and effectively to deliver high-quality service and products. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Shift Manager
McDonald's
01.2024 - Current
- Coached and motivated crew members to improve individual and team performance by effectively delegating tasks and positioning crew to allow for high volume sales.
- Worked alongside other Shift Managers to introduce strategies to meet store key performance indicators.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Reinforced and followed up on company policies and procedures in regards to safety and security to all employees, while recording and responding to any hazards or emergency as they arose.
- Completed other admin tasks including monitoring inventory levels closely, maintaining optimal stock availability while minimizing waste and costs, and tracked and handled cash, sales and labour costs to ensure maximised profitability and adequate coverage and smoother workflow.
Crew Coach
McDonald's
10.2020 - 01.2024
- Facilitated open communication among crew members, fostering trust and collaboration within the team, and reported concerns to shift manager when required.
- Monitored adherence to safety protocols, minimizing workplace accidents and ensuring compliance with industry regulations.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Fostered a positive work environment, enhancing crew morale by serving as an approachable resource for crew members seeking guidance or assistance with any job-related challenges.
Education
Bachelor of Business - Events
Griffith University
Nathan2028
High School Diploma -
St John Fisher College
Bracken Ridge, QLD10.2023
Certificate III in Business -
St John Fisher College RTO
Bracken Ridge, QLD09.2023
Certificate III in Retail -
Macdonald's RTO
North Lakes03.2023
First Aid Certificate -
Fluid Learning
North Lakes, QLD12.2023
Skills
- Problem-Solving
- Workplace Safety
- Cash Handling
- Decision-Making
- Customer service focus
- Mentoring and Coaching
Timeline
Shift Manager
McDonald's
01.2024 - Current
Crew Coach
McDonald's
10.2020 - 01.2024
Bachelor of Business - Events
Griffith University
High School Diploma -
St John Fisher College
Certificate III in Business -
St John Fisher College RTO
Certificate III in Retail -
Macdonald's RTO
First Aid Certificate -
Fluid Learning
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