GRACE SINCEK
Sydeny,NSW
Summary
A dedicated and resourceful professional focused on delivering high-quality customer service and maintaining strong relationships with clients. Known for exceptional organizational skills and the ability to manage multiple academic projects effectively, ensuring tasks are completed on time and to a high standard. Working well in collaborative environments and actively contributes to team efforts. Skilled at managing competing priorities and maintaining attention to detail while staying adaptable and open to new challenges. Consistently strives to improve work processes and outcomes, taking initiative where needed and offering support to colleagues when appropriate. Reliable and hardworking, always looking to contribute to team success and continue personal and professional growth.
Overview
2
2
years of professional experience
Work History
Customer Care Specialist
TigerPak
Sydney
09.2025 - Current
- Provided exceptional customer support by resolving inquiries and issues, enhancing overall customer experience and satisfaction.
- Managed customer interactions through multiple channels, ensuring prompt responses and adherence to service standards.
- Collaborated with cross-functional teams to streamline communication processes, improving response times and operational efficiency.
- Trained and mentored new team members, fostering a knowledgeable workforce and reducing onboarding time.
- Implemented feedback mechanisms for continuous improvement, leading to enhanced service delivery and customer retention.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Maximized revenue by proactively building and managing key customer relationships.
Customer Service Officer
GME
06.2024 - 09.2025
- Provided timely support to customers and dealers via email and phone.
- Provided first level technical support to customers or redirects to the appropriate technical staff.
- Entered daily orders in an accurate and timely manner into the ERP (EPICOR).
- Actively involved in resolving customer issues and complaints.
- Processed credit claims for retailers and enter RMAs into the ERP.
- Assists customers/dealers and end users with courier tracking and consignment queries.
- Liaised with the warehouse, supply chain and product managers in relation to stock availability.
- Completes stock transfers in ERP to ensure maximum stock availability.
- Undertook training in accordance with development and compliance programs.
- Provide order, RMA and delivery status.
- Provide Price and Availability.
- Provided exceptional customer support by addressing inquiries and resolving issues, enhancing overall customer satisfaction.
- Assisted in training new staff members, fostering a collaborative environment and improving team efficiency.
- Managed customer accounts and processed orders accurately, ensuring timely delivery and service continuity.
Office Administrator
Master Plumbers Association
01.2024 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated office operations, ensuring efficient workflow and timely communication among staff and members.
- Developed and maintained filing systems, improving document retrieval and supporting compliance with industry standards.
Sales Associate
Sketchers
10.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Education
HSC Certificate -
Arndell Anglican Collage
Skills
- Strong organizational skills
- Time management skills
- Exceptional communication skills
- Interpersonal skills
- Ability to work independently
- Ability to work as part of a team
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Customer support
- Problem resolution
- Client communication
- Technical support
- Customer relationship management
Timeline
Customer Care Specialist
TigerPak
09.2025 - Current
Customer Service Officer
GME
06.2024 - 09.2025
Office Administrator
Master Plumbers Association
01.2024 - 06.2024
Sales Associate
Sketchers
10.2023 - 01.2024
HSC Certificate -
Arndell Anglican Collage