Grace Smith
West Wallsend
Summary
Experienced in delivering top-tier customer service in fast-paced environments. Utilizes strong interpersonal skills to foster teamwork and ensure customer satisfaction. Demonstrates adaptability and problem-solving abilities to consistently meet and exceed service expectations.
Qualified support worker known for providing compassionate care and support to individuals with diverse needs. Demonstrated ability to assist clients in their daily activities and emotional well-being, creating a comfortable and safe environment. Proven skills in effective communication and problem-solving. Dedicated to delivering exceptional support to those in need.
Overview
5
5
years of professional experience
Work History
Deli Fresh Service – Team member
WOOLWORTHS KOTARA
03.2020 - Current
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Assisted in training new team members, ensuring adherence to company standards and policies.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
Support Worker
LIFE UNLIMITED SUPPORT SERVICES
09.2022 - 11.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Following and implementing Individual Support Plans, Behavioural Support Plans, Meal management Plans and Personal Transfer Procedures
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Complying with all company policies and procedures
- Maintaining proactive and regular communication with management and other members of the team
Work Placement
ANGLICAN Care toronto
12.2021 - 12.2021
- Personal Care – showering, toileting, incontinence aids, assisting with dressing, brushing teeth/ dentures, hearing aids
- Manual Handling
- Assistance with feeding
- Supporting with daily needs
Education
West Wallsend High School - Year 11, English, Math’s, Biology, PDHPE, Community and Family Services and Modern History
West Wallsend High School
01.2019
Certificate III in Individual Support - (Ageing, Home and Community)
INTERCEPT TRAINING
12.2021
No Degree - RSA & RCG
Aspire Training & Development
Cardiff, NSW11-2024
Skills
- First Aid Certificate
- Working with Children Check
- National Police Check
- Strong work ethic
- Patience and composure
- Teamwork and collaboration
- Verbal and written communication
- Relationship building
- Flexible schedule
- Health and safety awareness
- Attention to detail
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Professional boundaries
- Empathy and patience
- Medication administration
- Documentation and reporting
- Multitasking
- Problem-solving
Timeline
Support Worker
LIFE UNLIMITED SUPPORT SERVICES
09.2022 - 11.2023
Work Placement
ANGLICAN Care toronto
12.2021 - 12.2021
Deli Fresh Service – Team member
WOOLWORTHS KOTARA
03.2020 - Current
Certificate III in Individual Support - (Ageing, Home and Community)
INTERCEPT TRAINING
West Wallsend High School - Year 11, English, Math’s, Biology, PDHPE, Community and Family Services and Modern History
West Wallsend High School
No Degree - RSA & RCG
Aspire Training & Development
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