Grace Spaulding

Evoke Create is a performance-based advertising company for health and life science brands, built to make efficient implementation a reality. As Operations Manager, I was brand lead for two large pharmaceutical companies. My position involved working on pharmaceutical promotional marketing, targeted to both healthcare professionals and consumers. This position required direction and coordination of all delivery-related activities for client submissions and ensured that project goals are met within the prescribed timeline, funding parameters and scope. These responsibilities included (but were not limited to):

• Creating, processing, and submitting Subpart H Binder Files for OPDP review.
• Creating advertising and marketing assets (storyboards) reflecting pharmaceutical label updates that are then submitted to the FDA for approval.
• Ensuring projects route compliantly and efficiently through client system, ensuring all marketing material adhere to the strict guidelines and processes to ensure FDA approval.
• Leading internal creative operations process(es) to enable appropriate tracking, workflow, and team communication on deliverables.
• Submitting projects for review in client's electronic review system (Veeva, Workfront, JIRA etc)
• Ensuring ongoing process-improvement to respond to changing brand needs that enables reliable delivery of integrated projects and advertising assets.
• Maintaining an open, clear line of communication regarding information and direction across practices and departments to ensure all members of development and delivery team are aligned on requirements.

Indagare is a membership-based luxury travel agency and media company that combines curated content with high-touch service. As a Travel Operations Assistant, I was responsible for providing administrative and operational support to my Trip Designer, who, together planned and executed all aspects of our member's trips. This position required superior organizational and communication. Other responsibilities included:

• Providing operational and administrative support to my team who delivers over 660K in individual trips for our members per annum.
• Manage Salesforce records and keep track of client/trip related details.
• Rigorously follow standard operating procedures pertaining to over 200 individual trips per annum.
• Streamline client communication with a specific focus on delivering a seamless experience during every phase of every trip.
• Create customized itineraries, departure packages and put a final checks and balances in place to ensure a smooth customer experience.
• Coordinate transfer arrangements and independently book trip segments.
• Be in constant contact with on ground partners while a trip is in progress and make sure any needed amendments are made.

RSA is a boutique agency specializing in Real Estate advertising, photography and property styling services both in the residential and commercial environment. RSA has a reputation for being adaptable to clients' and vendors' needs with the highest quality processing, turnaround times and service. As Operations Manager and Executive Assistant, my tasks included, but were not limited to:

• Managing operational and administrative support to the entire company and CEO
• Head of the floorplan department (drawing and rendering floorplans in Adobe Illustrator and Photoshop)
• Overseeing the design and content of an advertising campaign to ensure it meets the needs of the client
• Running campaigns to introduce prospective customers to new product releases
• Overseeing all employees within the advertising department
• Maintain the client's advertising budget, and make sure each campaign is a success.