Grace Springall
Forestdale
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
9
9
years of professional experience
Work History
Retail Worker
Tradies
Brownsplains
05.2025 - 06.2025
- Assisted customers with product selection, enhancing their shopping experience and promoting customer loyalty through personalized service.
- Monitored inventory levels and reported discrepancies, ensuring stock availability and reducing potential sales loss due to shortages.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Administration
Ceva logistics
01.2025 - 04.2025
- Use of printer and scanner
- Upload documents to multiple online folders
- Use of Microsoft, Myosh, Emplive
- Uploading new employees to the data system
- Assign new employees access to forklifts and other equipment
Cashier
McDonalds
01.2016 - 01.2017
- Enforced store safety and cleanliness
- Provided customer service
- Provided customer with product information
- Processed cash and card transactions
- Tracked inventory
- Handled customer complaints and inquiries
Warehouse worker
Mainfreight
01.2016 - 12.2016
- Use of electronic pallet jack
- Managed multiple simultaneously
- Took inventory to identify items to be reordered and replenished
- Unloaded container
Bakery Team Member
Maccas Bakery
Forestdale
01.2016 - 12.2016
- Handled customer orders via phone and face to face
- Stock take
- Food handling
- Cleaning
- Money handling
- Opening and closing of store
Education
High School year 12 -
Certificate III -
Business Administration
Certificate II -
Hospitality
Certificate II -
Logistics
First Aid Certificate -
Responsible Service of Alcohol -
Responsible Service of Gambling -
Full Open Class Driver’s License -
Skills
- Interior and Exterior Cleaning
- Communication skills
- Time management
- Food safety
- Microsoft excel
- Microsoft word
- Ability to make and receive professional phone calls
- Customer assistance
- Store cleanliness
- Client communication
- Safety enforcement
- Cash handling
- Team collaboration
- Reliability and punctuality
Timeline
Retail Worker
Tradies
05.2025 - 06.2025
Administration
Ceva logistics
01.2025 - 04.2025
Cashier
McDonalds
01.2016 - 01.2017
Warehouse worker
Mainfreight
01.2016 - 12.2016
Bakery Team Member
Maccas Bakery
01.2016 - 12.2016
High School year 12 -
Certificate III -
Business Administration
Certificate II -
Hospitality
Certificate II -
Logistics