Grace Sullivan
Melbourne,VIC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waitress
The Boathouse
12.2022 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, seated customers, discussed specials, and took orders.
Volunteer
Aberfeldie Community Bowls Club
01.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Represented organization positively and professionally while providing community with much-needed services.
Birthday Party Host
Funtopia
07.2021 - 11.2022
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Protected young guests by monitoring activities and maintaining strong perimeter for activities.
- Decorated and set tables in accordance with party themes and age groups.
- Resolved conflicts to restore customer satisfaction and promote loyalty to company brand.
Climbing Wall Supervisor
Funtopia
07.2021 - 11.2022
- Assigned schedules and specific tasks to workers for optimal coverage.
- Trained workers in service policies, safety requirements and specifics of activities.
- Monitored workers for performance, professionalism and service quality.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Front of House Server
Burgertory
01.2021 - 08.2021
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Volunteer
Loaves And Fishes
03.2016 - 07.2016
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Prepared baskets of food to give to those in need.
- Fundraised by having my entire school donate as much food as possible.
Education
Bachelor of Midwifery - Midwifery
Australian Catholic University
Melbourne, VIC10.2025
High School Diploma -
Ave Maria College
Aberfeldie, VIC10.2022
Certificate III - Allied Health Assistance - Allied Health
Australian Catholic University
Melbourne, VIC11.2021
Skills
- Taking orders
- Communicating with customers
- Take payments
- Verbal and Written Communication
- Team Collaboration
- Phone Inquiries
- Taking Messages
- Event Cleanup
- Delivering Orders to Guests
Languages
Indonesian
Limited Working
References
Chiara Liberatore
Supervisor at Funtopia
Funtopia
Tel: 0405087877
Justen Eischeid
President of Aberfeldie Community Bowls Club
Eischeid Plastering
Tel: 0412137101
Certification
- Certificate III: Allied Health Assistance
- CPR First Aid Certificate
- Safe at Work Certificate
- Student Hand Hygiene Certificate
- Covid Safe Training Certificate
Timeline
Waitress
The Boathouse
12.2022 - Current
Birthday Party Host
Funtopia
07.2021 - 11.2022
Climbing Wall Supervisor
Funtopia
07.2021 - 11.2022
Volunteer
Aberfeldie Community Bowls Club
01.2021 - Current
Front of House Server
Burgertory
01.2021 - 08.2021
Volunteer
Loaves And Fishes
03.2016 - 07.2016
Bachelor of Midwifery - Midwifery
Australian Catholic University
High School Diploma -
Ave Maria College
Certificate III - Allied Health Assistance - Allied Health
Australian Catholic University
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