Grace Sweaney
Townsville,QLD
Summary
Personable and energetic receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers excellent interpersonal skills, administrative skills, and multi-tasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
World Gym
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash & EFTPOS transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanour and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Pharmacy Assistant
The Bush Chemist
04.2018 - 10.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Pool Hand
Young Aquatic Centre
12.2021 - 02.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served food according to temperature, safety and presentation guidelines.
- Handled special dietary requests from customers with care, ensuring their needs were met while adhering to established protocols.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Educated patrons on safety protocols and enforced safety rules.
Education
High School Diploma -
Hennessy Catholic College
Young, NSW10.2022
Skills
- Customer and client relations
- Office Administration
- Clerical Support
- Correspondence Management
- POS System Operation
- Patient Counselling
- Critical Thinking
- Resolving Complaints
- Customer care standards
Certification
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training
SITHFAB021 - Provide responsible service of alcohol
CPCWHS1001 - Prepare to work safely in the construction industry
Timeline
Receptionist
World Gym
02.2024 - Current
Pool Hand
Young Aquatic Centre
12.2021 - 02.2022
Pharmacy Assistant
The Bush Chemist
04.2018 - 10.2023
High School Diploma -
Hennessy Catholic College
SIRCIND002 - Support the supply of Pharmacy Medicines and Pharmacist Only Medicines Training
SITHFAB021 - Provide responsible service of alcohol
CPCWHS1001 - Prepare to work safely in the construction industry
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