Grace Tallarico
Mareeba,QLD
Summary
Proven Ability for sharing my enthusiasm experiences and knowledge by supporting colleagues in all aspects of my career. Currently Seeking new challenges to take me into a new direction with profound experience and the ability to engage and participation in new activities and skills.
Overview
1
1
Certification
Work History
Branch Manager
NAB
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Examined customer loan applications for loan approvals and denials.
- Generated financial and operational reports to assist management with business strategy.
Customer Service Supervisor
NAB
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.
- Implemented feedback system for customers to provide comments and suggestions to improve service.
- Coached employees through day-to-day work and complex problems.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Kitchen Supervisor
MAREEBA INTERNATIONAL CLUB
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Championed sustainability initiatives within the kitchen environment by incorporating eco-friendly practices and supporting local ingredient sourcing.
- Coordinated with executive chef on monthly budgeting projections, monitoring expenses closely throughout each period.
- Directed food preparation and cooking activities to meet health and safety standards.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Education
High School Diploma -
Mareeba State High School
Mareeba, QLDSkills
- Customer Relationships
- Relationship Management
- Sales Development
- Staff Recruitment and Hiring
- Employee Development
- Goals and performance
- Financial Administration
- Proficient in computer Skills and Data Entry
Languages
English
Full Professional
Italian
Full Professional
Certification
AFSL Tier 2 Accreditation in Financial Services
Referees:
Helen Marozzi
Branch Manager
NAB
0429 626 218
Kynan Moore
Branch Manager
NAB
0405 840 595
Timeline
Branch Manager
NAB
Customer Service Supervisor
NAB
Kitchen Supervisor
MAREEBA INTERNATIONAL CLUB
High School Diploma -
Mareeba State High School
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