Grace Taylor
Brisbane,QLD
Summary
Dynamic Customer Service Professional with a strong background in cash handling and compliance with gaming regulations. Enhanced guest experiences through effective teamwork and interpersonal skills in fast-paced environments. Focused on leveraging transferable skills to drive success in new opportunities.
Overview
4
4
years of professional experience
Work History
Receptionist
Westpoint Autos
Hillcrest , QLD
01.2026 - 08.2026
- Greeted customers warmly upon arrival at Westpoint Autos.
- Established a welcoming environment by greeting visitors and addressing their needs promptly. and provided them with assistance.
- Responded to customer inquiries and delivered precise information about services, ensuring clarity and satisfaction.
- Handled customer feedback and resolved issues to enhance satisfaction levels.
- Managed multi-line phone system, directing calls to appropriate departments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for vehicle services and test drives efficiently.
- Sorted incoming mail and directed to correct personnel each day.
Bingo Runner
Bluefin Fishing Club
03.2022 - 12.2025
- Managed multiple gaming sessions simultaneously, maintaining accuracy and ensuring high player satisfaction.
- Enhanced company reputation through consistent delivery of friendly, efficient, and professional service to all guests.
- Ensured compliance with all gaming regulations and company policies while conducting games professionally and ethically.
- Minimized payout errors by double-checking winning cards and accurately calculating prize amounts.
- Operated cash registers to make change, receive payments and tally transactions.
- Assisted patrons by resolving complaints, explaining house rules and variations of games.
Party Host
Zone Bowling
08.2022 - 08.2023
- Supervised children's activities to ensure safety and well-being while fostering an enjoyable environment.
- Enhanced guest experience through exceptional customer service and by creating engaging event atmospheres.
- Led creative games and activities to engage and entertain guests during events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Educated guests on rules and policies to deliver safe, enjoyable experiences.
- Coordinated event schedules to facilitate timely execution of activities and seamless transitions between segments.
- Decorated and set tables in accordance with party themes and age groups.
Education
High School Diploma -
Forest Lake State High School
Brisbane, QLDSkills
- Customer service
- Administrative support
- Data entry accuracy
- Cash handling
- Dependability
- Reliability
- Adaptability
- Teamwork
- Collaboration
- Verbal communication
- Patience and tolerance
- Collaborative mindset
- Multi-line phone management
- Customer feedback resolution
- Conflict resolution
- Guest engagement
Languages
English
Timeline
Receptionist
Westpoint Autos
01.2026 - 08.2026
Party Host
Zone Bowling
08.2022 - 08.2023
Bingo Runner
Bluefin Fishing Club
03.2022 - 12.2025
High School Diploma -
Forest Lake State High School