GRACE TEMM

Responsible for logistics and supply chain operations, ensuring seamless order fulfillment, inventory management, and distribution across multiple channels. Managed 3PL relationships, optimised workflows, and led operational projects to drive efficiency and cost savings.

• Managed transport schedules and delivery planning
• Supervised 3PL warehouse, monitored KPIs, and identified areas for improvement
• Controlled logistics costs, verified carrier invoices, and optimised supply chain expenses
• Managed cross-functional logistics relationships across eCommerce, retail, wholesale, customer care, IT and more
• Led operational projects, including process improvements and new market expansions
• Developed key supplier relationships to enhance operational efficiency

Key Achievements:

• Facilitated 25+ new store openings
• Delivered £0.2M in DC space savings
• Supported expansion into Next, TikTok, and Marks & Spencer
• Integrated POS operations for multiple brands in DC
• Established a new revenue stream for obsolete stock

• Allocation of stock to upcoming Pop-Up stores and organisation of transportation
• Daily communication with Customer Service regarding the condition of returned items and necessary customer communications
• Responsible for timely and accurate fulfilment of all customer orders and processing of incoming returns
• Carrying out frequent stock takes to ensure all stock levels are correct
• Experience with integrated software of the businesses courier partners to product shipping documentation

• Demonstrated an entrepreneurial self-starting mindset to set up and grow an independent business with a loyal customer base
• Provided my clients with the highest standard of customer service in a one-on-one personal setting
• Lead on administration, bookkeeping, schedule, inventory and supply management
• Managed social media profiles to market the business locally and build engagement

• Supervised up to 15 staff and managed customer experience on-site
• Main point of contact to manage and resolve and customer complaints or queries
• Organised event check-ins and upsold customer experiences