Grace Wein
Sunshine Coast,QLD
Summary
Experienced Senior Administrator with a passion for supporting departments, offices, and leadership. Skilled in optimizing processes and managing clerical tasks. Known for building strong relationships, effective communication, and meticulous organization of plans, people, and resources.
Proficient in data analysis to identify trends and develop strategies for enhanced efficiency. Diligent and detail-oriented, capable of managing multiple projects simultaneously with precision.
Currently traveling full-time with my partner, completing a lap around Australia. Seeking a remote position that allows for continued work while on the road. We have reliable internet access through StarLink, ensuring constant connectivity.
Overview
9
9
years of professional experience
Work History
Senior Administrator
Platinum Plumbing Group
04.2023 - 01.2024
- Created detailed reports on departmental performance metrics that provided valuable insights into areas requiring improvement or further investment.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Booked jobs for our plumbers based upon there skills and training
- Time managed all staff (10+ employees)
- Answered phone calls, emails and arranged and conducted meetings.
- Ordered parts for plumbers, researched information on the jobs undertaken to ensure all avenues were met
- Updated and controlled all licensing for the business and the employees
- Undertook marketing classes to better improve the businesses marketing campaigns and sales.
Animal Attendant and Receptionist
The Pet Chalet
08.2022 - 04.2023
- Caring for up to 50 cats and 130 dogs, feeding, administering medication, taking dogs for walks, bathing, assessing behaviour, grouping dogs, cleaning rooms, preparing rooms for incomers, playtime with animals, and taking animals to the vet. Greeting customers, processing payments, EOD settlement, Atlantis programming, formatting policies and documents, answering calls and emails.
Receptionist
1300Smiles Dental Clinic
02.2022 - 08.2022
- Taking phone calls, emailing, Medicare claims, health fund claims, HICAPS, appointment scheduling, KPI reporting, compiling reports, customer service, new patients report, customer complaints, updating medical files, bookkeeping, managing team, allocating funds, public trust, handling repayment deeds, tracking medical records, releasing records, understanding of medical terminology and standard admin (filing, mailing, banking, documenting, data entry, handling money).
Cafe All Rounder
The Beach mill Café
12.2021 - 02.2022
- Making milkshakes, prepping an array of food, helping make shots for coffee, serving customers, cash handling, setting up and packing up café, cleaning café, placing orders, picking up supplies and liaising with sister business about stocktake issues.
Finance Assistant / Executive Assistant, CEO
Bundaberg
11.2020 - 01.2022
- Paying invoices through MYOB, setting up accounts through MYOB, using Book easy/secure pay, EFTPOS, and cash. Reconciliation of accounts (daily, weekly, and monthly), generating RCTI reports, creating batches for payment, following up accounts, filing, sorting, creating reports through excel, problem solving accounting issues, creating financial plans, and sending remittance advices. Answering calls, emails, and in-house enquiries. Researching relevant topics, scheduling meetings, going on errand runs, booking flights and accommodation, creating agendas and various other tasks.
Medical Receptionist
Friendly Society Private Hospital
01.2020 - 01.2021
- Triaging patients through, invoicing, billing, faxing, emailing, answering phone calls, dealing with medical information and basic medical treatment of patients, regular patient contact, typing up doctor letters, typing up medical documents, dealing with accounts for DVA, public trust, W/C, Medicare, and private health funds
Admin Coordinator and Call centre
1300Smiles Dental
01.2018 - 01.2020
- Taking phone calls, emailing, Medicare claims, health fund claims, HICAPS, appointment scheduling, KPI reporting, compiling reports, customer service, new patients report, customer complaints, updating medical files, bookkeeping, managing team, allocating funds, public trust, handling repayment deeds, tracking medical records, releasing records, understanding of medical terminology and standard admin (filing, mailing, banking, documenting, data entry, handling money)
Sales Assistant
Nature's Emporium
01.2017 - 01.2018
- Money handling, arrangement of stock, customer calls, ordering, helping customers with the company's array of goods and services, process maintaining a high level of customer service, opening, and closing of the shop, stock take, keeping up to date with our products and services.
Medical Receptionist/ Personal Assistant
Bargara Beach Holistic Health Centre
01.2015 - 01.2017
- Reception duties, sorting medications, ordering products, stocktake, filing, cash handling, HICAPS, eftpos, organising documentations, contacting suppliers, MYOB, Mailchimp, reporting, invoicing clients and suppliers, phone calls, customer queries and booking appointments, handling urine samples, taking blood samples and mixing herbal tinctures for clients.
Education
Wildlife Science
University of Sunshine Coast
Sunshine Coast11.2026
Advanced Venomous Snake Handling - Animal Studies
Australian School of Herpetology
Gold Coast, QLD04.2022
Advanced Diploma - Counselling
Nature Care College
Sydney, NSW01.2019
Certificate III in Christian Ministry And Theology - Religion
Tafe Queensland Bundaberg
Bundaberg, QLD11.2015
Skills
- Complex Problem-Solving
- Guest Satisfaction
- Strategic Planning
- Analytical Thinking
- Team Collaboration
- Recordkeeping and File Management
- Multiple Priorities Management
- Administration and Management
- Human Resources Management (HRM)
- Administrative Policies
- Research
- Operations Management
Additional Information
Volunteer experience:
· Volunteer surfing coach at STOKED – a kids program ran through the Uniting Church in Bargara.
· Volunteer at Lone Pine Koala Sanctuary
· Volunteer at the Wildlife Centre at UQ Gatton
Work Referee
Stacey Lake: 0421 958 385
Danni Packham: 0402 132 688
Personal Referee
Jennifer Lynn: 0413 434 480
Rebekah Mclaughlin: 0458 101 916
Timeline
Senior Administrator
Platinum Plumbing Group
04.2023 - 01.2024
Animal Attendant and Receptionist
The Pet Chalet
08.2022 - 04.2023
Receptionist
1300Smiles Dental Clinic
02.2022 - 08.2022
Cafe All Rounder
The Beach mill Café
12.2021 - 02.2022
Finance Assistant / Executive Assistant, CEO
Bundaberg
11.2020 - 01.2022
Medical Receptionist
Friendly Society Private Hospital
01.2020 - 01.2021
Admin Coordinator and Call centre
1300Smiles Dental
01.2018 - 01.2020
Sales Assistant
Nature's Emporium
01.2017 - 01.2018
Medical Receptionist/ Personal Assistant
Bargara Beach Holistic Health Centre
01.2015 - 01.2017
Wildlife Science
University of Sunshine Coast
Advanced Venomous Snake Handling - Animal Studies
Australian School of Herpetology
Advanced Diploma - Counselling
Nature Care College
Certificate III in Christian Ministry And Theology - Religion
Tafe Queensland Bundaberg
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