Grace Wells
Byron Bay,NSW
Summary
Driven by a passion for social impact and operational excellence, I spearheaded initiatives at Ben and Jerry's Ice Creams, enhancing brand engagement through innovative social media strategies and digital marketing resources. My expertise in project planning and team collaboration resulted in significant operational improvements, leveraging skills in brand management and staff leadership to drive success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Social Mission Manager
Ben And Jerrys Ice Creams
11.2023 - Current
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in the planing and creation of social media assets to effectivity promote in store promotions and initiatives
- Used programs such as Canva and Cap-cut to create digital marketing recourses and brand kits
Bistro Server
Australian Hotel
03.2022 - 01.2023
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista
Quickbites Cafe
04.2022 - 11.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
Education
Diploma of Music - Music Prodution
SAE Institue
Byron Bay, NSW12.2023
High School Diploma -
Mount View High School
Cessnock West, NSW11.2022
Skills
- Task Delegation
- Brand Management
- Staff Management
- Cost Control
- Project Planning
- Team Collaboration
Certification
- Certificate ll in Hospitality (including Barista competencies)
- Responsible Service Alcohol (interim certificate number 10001640530)
- NSW Provisional Driver’s License (2058129708)
Timeline
Social Mission Manager
Ben And Jerrys Ice Creams
11.2023 - Current
Barista
Quickbites Cafe
04.2022 - 11.2022
Bistro Server
Australian Hotel
03.2022 - 01.2023
Diploma of Music - Music Prodution
SAE Institue
High School Diploma -
Mount View High School
- Certificate ll in Hospitality (including Barista competencies)
- Responsible Service Alcohol (interim certificate number 10001640530)
- NSW Provisional Driver’s License (2058129708)
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