Grace Wells
Tuncurry,NSW
Summary
Highly motivated individual seeking a Full Time Position to advance career. Currently serving as a Relief Supervisor at a local club in Hallidays Point, I take pride in professionalism, reliability, and flexibility. With a strong background in the hospitality industry, I possess a genuine passion for surpassing customer expectations through exceptional service. Known for confidence and eagerness to learn, committed to personal growth and development.
Overview
11
11
years of professional experience
Work History
Relief Duty Supervisor
Wyong Leagues Club
02.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Supported the management team in decision-making processes with accurate reporting on Club performance metrics.
- Ensured smooth daily operations by troubleshooting equipment malfunctions and coordinating repairs as needed.
- Assisted in staff recruitment, training, and development efforts to maintain a skilled workforce capable of meeting business objectives.
- Managed crisis situations calmly involving unhappy customers transforming potential negative experiences into positive resolutions.
- Collaborated with other supervisors to streamline processes across departments for improved operational efficiency.
- Maintained a safe and clean environment by enforcing company policies and procedures for staff compliance.
- Improved team efficiency by creating schedules, delegating tasks, and monitoring staff performance.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Counting of Safe, Tills, Keno, EBET machines and Erueka.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/TAB and Keno Operator
Settlers Inn
Port Macquarie, NSW
05.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully operated TAB and Keno.
Head Barista
Caramels at Lake Cathie
Lake Cathie
01.2021
- Making coffee at a high volume – 15kg a day
- Taking customer’s orders
- Working in a team environment
- Food preparation
- Business ordering
Food & Beverage Attendant/Functions operator
Rydges
01.2019 - 01.2021
- Maintained high standards of professionalism and efficiency in a luxury dining setting.
- Delivered outstanding dining services ensuring high customer satisfaction.
- Provided barista services consistently.
- Delivering room service.
- Handling function operations.
- Bartending
Café Buzz
01.2018 - 01.2019
- Taking customer’s orders
- Waitressing
- Food preparation
- Handling cash and EFTPOS machine
Crew Trainer
Mcdonalds
Woonona
01.2014 - 01.2016
- Training other crew members in designated department
- Taking customer’s orders
- Handling cash and EFTPOS machine
- Providing excellent customer service
- Following hygiene practices
- Contributing to WHS regulations
- Barista service
Education
Responsible Service of Alcohol -
03.2025
First AID Certification -
First Aid NSW
2024
Responsible Service Of Gambling -
Hospitality Institute
2024
Advanced RCG -
Hospitality Institute
2024
Certificate ll Hospitality -
12.2019
Higher school certificate -
12.2017
Skills
- Polite
- Well-mannered
- Approachable
- Self-confident
- Well presented
- Organised
- On-time
- Independent
Personal Information
Date of Birth: 14/02/2000
Timeline
Relief Duty Supervisor
Wyong Leagues Club
02.2024 - Current
Bartender/TAB and Keno Operator
Settlers Inn
05.2022 - 01.2023
Head Barista
Caramels at Lake Cathie
01.2021
Food & Beverage Attendant/Functions operator
Rydges
01.2019 - 01.2021
Café Buzz
01.2018 - 01.2019
Crew Trainer
Mcdonalds
01.2014 - 01.2016
Responsible Service of Alcohol -
Certificate ll Hospitality -
Higher school certificate -
First AID Certification -
First Aid NSW
Responsible Service Of Gambling -
Hospitality Institute
Advanced RCG -
Hospitality Institute