Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Grace White

Summary

Dynamic retail professional with extensive experience at Salt&Pepper, excelling in customer engagement and visual merchandising. Proven ability to enhance sales through exceptional service and product knowledge. Skilled in cash handling and conflict resolution, fostering strong customer relationships that drive loyalty and repeat business. Committed to achieving team goals and maintaining a positive shopping environment. Strong work ethic with a willingness to explore new environments and opportunities.

Overview

2
2
years of professional experience

Work History

Casual Retail Sales Assistant

Salt&Pepper
03.2024 - Current
  • Provided knowledgeable product information to customers, fostering informed purchasing decisions.
  • Supported promotional events by setting up displays and engaging with customers effectively.
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
  • Improved store appearance with effective merchandising and creative displays.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Streamlined checkout process by efficiently operating cash registers and POS systems.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Boosted add-on sales through suggestive selling techniques and product recommendations.
  • Collaborated with team members to achieve monthly sales targets and objectives.
  • Greeted customers and provided outstanding customer service.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Casual Retail Sales Assistant

Kmart
12.2023 - 09.2024
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Managed inventory restocking, ensuring product availability and organization on sales floor.
  • Handled cash register transactions accurately, maintaining financial integrity during shifts.
  • Collaborated with team members to optimize store layout and visual merchandising displays.
  • Addressed customer inquiries and resolved complaints efficiently to maintain satisfaction levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.

Education

Bachelor of Behavioral Science - Psychology

Queensland University of Technology
Brisbane, QLD
11-2027

High School Diploma -

Lourdes Hill College
Hawthorne, QLD
11-2024

Diploma of Business - Business (Diploma)

GetSetEducation
Brisbane, QLD
11-2024

Skills

  • Punctuality
  • Cash handling
  • Cash register operation
  • Goal oriented
  • POS terminal operation
  • Processing payments
  • Visual merchandising
  • Returns processing
  • Store maintenance
  • Sales expertise
  • Fitting room maintenance
  • Teamwork and collaboration
  • Phone etiquette
  • Customer engagement
  • Store opening and closing
  • Interpersonal and written communication
  • Money handling
  • Conflict resolution
  • Shelf stocking
  • Cash drawer balancing

Accomplishments

  • Collaborated with a diverse team in the development and flow of Salt&Pepper


Languages

English
Native or Bilingual

Timeline

Casual Retail Sales Assistant

Salt&Pepper
03.2024 - Current

Casual Retail Sales Assistant

Kmart
12.2023 - 09.2024

Bachelor of Behavioral Science - Psychology

Queensland University of Technology

High School Diploma -

Lourdes Hill College

Diploma of Business - Business (Diploma)

GetSetEducation

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Grace White