Grace Williams
Townsville,Australia
Summary
Warm, grounded and highly organised community services professional with experience across disability support, early childhood/OSHC leadership, community engagement and governance/compliance. Known for being calm in complex situations, thorough with documentation and genuine with people - especially when families or participants are navigating stress, risk or uncertainty. I bring direct frontline insight as a disability support worker, plus system-level experience coordinating across 29 education and care services as a regulation and compliance advisor. My approach to Coordination is practical and person-centred: understand what matters, turn complex information into clear next steps, and keep people informed until actions are followed through. I care about making support feel clear, respectful and achievable so people can build confidence, strengthen choice and control, and feel more connected in day-to-day life.
Overview
2
2
years of post-secondary education
3
3
years of professional experience
Work History
Project Officer
Community Sector Based
Rasmussen, Australia
01.2026 - Current
- Coordinated community engagement projects connecting families with health, early childhood, education, and local support systems across Upper Ross/Rasmussen.
- Developed connections with schools and community organizations to foster collaboration. with schools, early learning services, health providers, Elders, government departments and community organisations.
- Gathered community feedback, identified barriers, and supported solutions enhancing access and referral pathways.
- Facilitated culturally respectful and inclusive engagement, creating safe spaces for families to express concerns and seek support.
- Prepare consultation notes, evidence folders, project plans, schedules, reports and follow-up actions so work is visible and accountable.
Regulation & Compliance Advisor
Childcare Industry
, Australia
01.2024 - 01.2026
- Provided governance and compliance oversight across 29 OSHC, kindergarten and early learning services, supporting children and families with complex needs.
- Guided service leaders through high-risk medical, behavioural and safeguarding concerns, including incident escalation and legislative reporting requirements.
- Worked directly with families and service leaders to develop, review and implement risk minimisation plans, medical plans, communication plans and practical support strategies.
- Coordinated with allied health professionals, external providers, educators and internal leaders to make support actions clear, documented and followed up.
- Maintained detailed registers, case notes, compliance trackers, audit evidence and follow-up systems.
- Coached leaders and educators to strengthen communication, risk awareness, documentation quality and family-centred practice.
OSHC Coordinator / Supervisor
- Coordinated daily service operations to enhance support for children with disability, additional support needs, and complex behavioural or psychosocial presentations.
- Led educators and routines in a fast-paced environment while keeping child safety, inclusion and dignity at the centre of practice.
- Developed individualised support approaches with families and educators, ensuring inclusion, safety, and alignment with child/family goals.
- Built strong, respectful relationships with families, educators and external providers; handled sensitive conversations with empathy and professionalism.
- Led educators and routines in fast-paced environment, prioritizing child safety, inclusion, and dignity in all practices.
Disability Support Worker
- Delivered direct, respectful support enhancing dignity, choice, independence, routine, and community participation.
- Established rapport with participants and families, adhered to support instructions, maintained professional boundaries, and addressed concerns efficiently.
- Provided frontline insights into participant and family needs, advocating for clear communication, reliability, and consistent follow-through.
Education
Advanced Diploma of Community Sector Management - Community Sector Management
Kath Dixon Institute
08.2024 - 08.2026
Diploma of Early Childhood Education and Care - Early Childhood Education and Care
Certificate III - Business
Certificate II - Work and Vocational Pathways
Skills
- Community engagement
- Participant-centred practice
- Complex needs support
- Risk management
- Risk & safeguarding
- Risk minimization and communication plans
- Incident escalation
- Regulatory compliance
- Service navigation
- Provider liaison
- Provider coordination
- Consultation facilitationison
- Referral pathway awareness
- Case documentation
- Case notes & follow-up
- Reporting and documentation
- Program coordination
- Capacity building
- Risk management
- Family communication
- Sensitive conversations
- Relationship building
- Teamwork and collaboration
- Advocacy with boundaries
- Teamwork and collaboration
Strengths
- Participant-centred practice
- Capacity building
- Provider liaison
- Complex needs support
- Risk & safeguarding
- Case notes & follow-up
- Family communication
- Service navigation
- Community engagement
- Advocacy with boundaries
- Incident escalation
- Calm under pressure
Timeline
Project Officer
Community Sector Based
01.2026 - Current
Advanced Diploma of Community Sector Management - Community Sector Management
Kath Dixon Institute
08.2024 - 08.2026
Regulation & Compliance Advisor
Childcare Industry
01.2024 - 01.2026