Grace Woodhouse
Albany,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for cafe customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Waitress
Fredricks Cafe
11.2022 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Kitchen Staff Member and Front of House Worker
Jo Joes Pizza And Kebabs
01.2022 - 10.2022
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Associated with customers face to face and over the phone, taking orders and dealing with transactions and complaints.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Collaborated with team members to ensure seamless coordination during peak service hours.
Education
High School Diploma -
Great Southern Grammar
Albany, WA10.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Order Taking
- Cash Handling
- Handling Complaints
- Payment Processing
- Memory retention
- Order Accuracy
- Complaint resolution
Accomplishments
Obtained mental health first aid training.
Completed CPR certificate.
Showed leadership and team work when playing in a team sport.
Currently studying a Bachelor of Education (Primary) online, which is increasing skills with excel, word and time management.
Timeline
Waitress
Fredricks Cafe
11.2022 - 04.2024
Kitchen Staff Member and Front of House Worker
Jo Joes Pizza And Kebabs
01.2022 - 10.2022
High School Diploma -
Great Southern Grammar
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