Grace Yang
North Terrace, Adelaide
Summary
Dedicate and passionate results-driven professional with a track record of providing exceptional customer service and interpreting services at Korea, U.S army base as well as prestigious hospitality environments. Demonstrated expertise in leading high-performing teams to deliver exceptional guest experiences and optimize operational efficiency. Proven track record of implementing innovative
strategies to drive revenue growth and ensure guest satisfaction. Skilled in multi-tasking and strong interpersonal relationships, with a keen eye for detailed and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Contract Worker
Camp Humphreys, Korea, U.S. Army
09.2024 - 02.2025
- worked as an interpreter between Korean army and US army
- Provided quality service and guidance for US army
- dealt with calls from US army and clients while also e-mail works in office
- maintained work areas by cleaning and straightening for maximum productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas
Sales Staff Memer in Convenience Store
GS 25
02.2024 - 04.2024
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- very skillful and competent to deal with various POS machines and provide fast services.
- Met with customers to discuss and ascertain a wide variety of needs, tailor productive solutions and close the best deals.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Consular Service Staff
Korea Diplomatic Ministry
03.2023 - 12.2023
- provided consular services to Korean citizens such as visa, passports, military, law and also crime issues.
- assisted web developers for managing Korean foreign ministry's websites.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
Hotel Front Office Manager
Hotel Benikia Bernoui
04.2022 - 12.2022
- arrange special accommodations for guests to enhance visitor experiences.
- Welcome 100+ patrons to the front desk and engage in friendly conversations while conducting the check-in process each months.
- provided quality English translation service between foreign guests and hotel staff, medical staff, chefs, police officers and Korean officers.
- offered good services for foreign guests including dietary, maintenance, health, tourist sights as well as public transport
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Education
Bachelor of Science - Nursing
Flinders University
Bedford Park, SA02-2027
Skills
- Multi tasking
- strong interpersonal and time management skills
- MS office
- data entry
- customer service
- 100wpm
- scheduling
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Contract Worker
Camp Humphreys, Korea, U.S. Army
09.2024 - 02.2025
Sales Staff Memer in Convenience Store
GS 25
02.2024 - 04.2024
Consular Service Staff
Korea Diplomatic Ministry
03.2023 - 12.2023
Hotel Front Office Manager
Hotel Benikia Bernoui
04.2022 - 12.2022
Bachelor of Science - Nursing
Flinders University
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