Gracella Clarissa Merlianto
Rockdale
Summary
Highly motivated and hard-working student with approximately 4 years of work experience and proven knowledge of customer service communication and customer satisfaction. Aiming to leverage my abilities to successfully fill the customer service role at your company. Willingly to work hard in order to learn new skills and improve existing competencies, frequently praised as adaptable by my peers.
Overview
5
5
years of professional experience
Work History
Assistant in Nursing
Georges Estate Aged Care
09.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Barista All-rounder
LifeGrain Sutherland Hospital
03.2023 - 01.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Personal Carer
St. Basil's Miranda
08.2022 - 10.2023
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Barista All Rounder
Gloria Jeans Engadine
04.2021 - 10.2022
- Provide high quality of customer services
- Maintaining hygiene when serving food and drinks
- Taking orders (in person and phone calls)
- Maintain positive attitude towards all situations
- Able to manage workplace when necessary
Restaurant Waitress
Raya Thai Engadine
01.2020 - 03.2021
- Provide high quality customer service
- Maintain hygiene practices when serving food and drink
- Taking orders (in person and phone calls)
- Maintain positive attitude towards all situations.
Volunteer (work Experience)
Bottleforest Long Day Care
11.2020 - 11.2020
- Building positive communication with children and team members.
- Provide them with general knowledge of manners and personal hygiene.
- Provide safety for children in overall.
- Providing art and craft materials to children and engage in meaningful conversations and interactions with children.
- Developed and maintained courteous and effective working relationships
Education
Certificate 3 - Dental Assisting
TAFE Digital
Sydney, NSW12.2025
Certificate III - Health Services Assitance
Ultimo TAFE NSW
Ultimo, NSW01.2022
Highschool Year 10 & Year 11 -
Engadine High School
Engadine, NSW03.2021
English Education -
Kogarah Intensive English Centre
Kogarah, NSW09.2020
Kindergarten To Highschool Year 10 -
Saint Peter Catholic School
Pontianak, West Borneo, Indonesia11.2019
Skills
- Fluent in Indonesian
- Communication
- Fast learners
- Trustworthy
- Advance level in English
- Optimistic
Timeline
Assistant in Nursing
Georges Estate Aged Care
09.2023 - Current
Barista All-rounder
LifeGrain Sutherland Hospital
03.2023 - 01.2024
Personal Carer
St. Basil's Miranda
08.2022 - 10.2023
Barista All Rounder
Gloria Jeans Engadine
04.2021 - 10.2022
Volunteer (work Experience)
Bottleforest Long Day Care
11.2020 - 11.2020
Restaurant Waitress
Raya Thai Engadine
01.2020 - 03.2021
Certificate 3 - Dental Assisting
TAFE Digital
Certificate III - Health Services Assitance
Ultimo TAFE NSW
Highschool Year 10 & Year 11 -
Engadine High School
English Education -
Kogarah Intensive English Centre
Kindergarten To Highschool Year 10 -
Saint Peter Catholic School
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