Grace Mareko Mareko
Browns Plains,QLD
Summary
Goal-driven individual highly effective at motivating employees and streamlining processes. Ready to bring extensive industry experience, business acumen and knowledge of operations to your company Resourceful assistant supervisor offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Experience production assistant supervisor/manager
Sunfresh Linen
05.2021 - Current
- Sunfresh linen create successful work schedules for each team members to maintain deadlines and fully staff shifts, introduced team contests and goals to enhanced productivity and improve employee morale, conduct induction and train new employees for production positions, manage staff performance, reviewing daily plan, ensuring availability of all machines, tools, and material for smooth production
- Analyzing quality issues and taking corrective actions
- Identifying training and organize relevant training session, taking performance review of the team and motivating the team leaders and operators
- Maintain safety record and accident report for human resource, answering calls, managing and responding to emails
- Providing solutions to staff requests, resolving conflicts between staffs and reporting back to the manager, update leave forms, shift leaders report form, and other forms required for production, reviewing stock take report weekly and reporting back to the director, and authorizing payroll of 120 – 150 staff
- Production shift leader
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Maintained safety records and accident reports for human resources.
- Recommended changes to policies and procedures to maximize team efficiency and productivity.
- Managed records and documentation for payroll, inventory control and workflow.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Solicited customer feedback to identify and improve on areas of weakness.
Lead
Sunfresh Linen
01.2019 - 05.2020
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- manage over 50 staff
- Informing maintenance department of major machinery failures
- Enforce company policies and regulation with employees
- Conducting toolbox meetings, communicating to dispatch department of stock level, completed logs and reports to document detailed information on production, trained new staff
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Adjusted equipment to meet different productivity levels.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Laundry Assistant
Sunfresh Linen
09.2018 - 06.2019
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Examined dried clothes to identify stains, tears and issues.
- Collected soiled linens and clothing and pretreated stains.
- operate machinery and sorting linen
- doing quality check and strapping
- heavy lifting
- Maintained safety practices at all times to protect personnel and laundry loads.
Customer Services
Family Business
07.2016 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- assist in fitting room and packing orders
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests for products, services, and company information
Education
Real Estate
Certificate of Registration
Brisbane, QLDCertificate 2 in Retail Services - Retailing
Skilled Certified
Brisbane, QLD2018
Manufacturing
Stragetix
Brisbane, QLD2017
Certificate of Completion - Science Education
Faatuatua Christian College
Western Samoa2015
Skills
- Productivity monitoring
- Ensuring product quality
- Process improvement
- Ensuring & encouraging safe practice in the warehouse
- Customer services
- Excellent computer skills
- Scheduling / management
- Training and development
- Payroll authorizing
- Problem solving skills
- Excellent communication skills
- Staff Motivation and Discipline
- Manage Inventory
Languages
Samoan
Full Professional
Punjabi
Elementary
Timeline
Experience production assistant supervisor/manager
Sunfresh Linen
05.2021 - Current
Lead
Sunfresh Linen
01.2019 - 05.2020
Laundry Assistant
Sunfresh Linen
09.2018 - 06.2019
Customer Services
Family Business
07.2016 - 10.2017
Real Estate
Certificate of Registration
Certificate 2 in Retail Services - Retailing
Skilled Certified
Manufacturing
Stragetix
Certificate of Completion - Science Education
Faatuatua Christian College
Similar Profiles
Mirlasuerte CariagaMirlasuerte Cariaga
Production Sanitation (Casual) at Sunfresh Farms Ltd.Production Sanitation (Casual) at Sunfresh Farms Ltd.
Mark SavaraMark Savara
Delivery Driver at Sunfresh ProduceDelivery Driver at Sunfresh Produce
Dustin WilsonDustin Wilson
Apprentice Butcher, Liquor Department Clerk at KC Sunfresh MarketApprentice Butcher, Liquor Department Clerk at KC Sunfresh Market