Gracen Walk
Glenvale,Queensland
Summary
Upcoming Criminology and Criminal Justice graduate with comprehensive knowledge, problem-solving skills and effective communication. A dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Seeking to contribute to a dynamic team and support rehabilitative goals.
Overview
8
8
years of professional experience
Work History
Office Admin
Steve Walk Concreting
Toowoomba, Australia
01.2017 - 10.2024
- Communicated with clients via email.
- Checked and forwarded quotes to the owner.
- Assisted with event planning.
- Archived files for storage.
- Reviewed pay slips for accurate timekeeping.
- Validated fuel purchases by reviewing employee receipts.
- Printed and scanned important documents.
- Proficient in Microsoft Word, PowerPoint, Outlook, Gmail, and basic Excel.
- Assisted with light payroll duties (MYOB) on Tuesdays.
Barista
York St Espresso Bar Nundah
Nundah, Australia
10.2022 - 07.2024
- Delivered exceptional customer service.
- Crafted specialty coffee drinks.
- Managed sales transactions using POS.
- Maintained cleanliness and organisation.
- Monitored and restocked inventory.
- Followed safety procedures for equipment.
- Assisted in baking goods.
- Ensured proper equipment maintenance.
- Trained new baristas on safety standards.
- Created promotional displays.
- Suggested menu items to customers.
- Participated in coffee tastings.
- Collaborated for efficient service.
Private Nanny/cleaner
Amanda Grant
Westlake, Australia
08.2019 - 08.2023
- Proficient in meal preparation and household cleaning.
- Experienced in transporting and caring for children, promoting healthy habits.
- Skilled in building relationships with children and adults through open communication.
- Competent in managing household tasks, like laundry and grocery shopping.
- Provided 24/7 childcare and support during parents' absences, living with the family in 2020.
International Softball Player/Coach
Dornbirn Indians
Dornbirn, Austria
05.2022 - 08.2022
- Tailored coaching techniques to individual athlete needs and strengths.
- Developed personalized exercise regimens.
- Fostered teamwork and collaboration.
- Mentored youth, promoting strong work ethics.
- Assessed player abilities for position assignments.
- Organised multi-day youth baseball camps.
- Coached U14, U13, and U8 teams twice weekly for three months.
- Coached a top division women's softball team 3-4 days a week for three months.
- Conducted weekly pitcher training sessions.
- Designed individualized skill improvement programs.
- Analysed opponents’ strategies to adjust tactics.
- Maintained a positive attitude and provided constructive feedback.
Sales and Marketing Representative
More Marketing Group
Brisbane, Australia
03.2019 - 09.2019
- Researched target audience's wants and purchasing patterns..
- Built relationships with customers to enhance sales opportunities.
- Implemented upselling strategies for products and services.
- Attended networking events to increase visibility and connect with prospects.
- Provided accurate product information to foster customer rapport.
- Collaborated with marketing and sales to boost brand awareness.
- Set performance goals to improve sales strategies.
- Conducted face-to-face sales in remote areas with other reps.
- Responded quickly to customer inquiries.
- Participated in training to stay updated on policies.
- Engaged customers to identify needs and drive sales.
Education
Bachelor of Criminology And Criminal Justice - Criminal Intelligence / profiling
Griffith University
online11-2024
Skills
- Conflict resolution
- Team management and collaboration
- Customer satisfaction
- Qualified barista
- Food and beverage service
- International pro softball player and coach
- Adaptability in stressful situations
- Effective verbal and written communication
- Active listening
- Relationship building
- Detail-oriented
- Strong hygiene practices
- Document management
- Basic admin and calendar management
- Legal research and analysis
- Professional demeanor
- Decisiveness and critical thinking
- Knowledge of criminal law
- Case presentation
- Problem-solving abilities
Interests
Softball Player and coach. Journal daily. Lover of film and polaroid cameras. Avid Scrapbooker. Perfume enthusiast. Cat mum. Podcast listener. Barista/Coffee addict.
References
References available upon request.
Timeline
Barista
York St Espresso Bar Nundah
10.2022 - 07.2024
International Softball Player/Coach
Dornbirn Indians
05.2022 - 08.2022
Private Nanny/cleaner
Amanda Grant
08.2019 - 08.2023
Sales and Marketing Representative
More Marketing Group
03.2019 - 09.2019
Office Admin
Steve Walk Concreting
01.2017 - 10.2024
Bachelor of Criminology And Criminal Justice - Criminal Intelligence / profiling
Griffith University
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