GRACE SUJAI PRASANNA KUMAR
Werribee,Australia
Summary
Personable and dedicated Admin Representative with experience in the customer service and IT industry. Solid team player with enthusiasm, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
28
28
years of professional experience
Work History
Admin Volunteer
The Smith Family
Melbourne, VIC
11.2023 - Current
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Collaborated with other volunteers to create a positive work environment.
Customer Service Representative
Chase Bank
Wisconsin, USA
03.2019 - 02.2020
- Help walk-in customers to use online banking options to make transactions, deposit and withdraw funds and navigate through various menu options.
- (I had taken a break from 2003-2018 due to family responsibilities).
Analyst Programmer
Incolink
Melbourne, Australia
05.2002 - 10.2002
- Developed new modules for in-house client server application
- Developed web based online payment systems application for Superannuation project
- User level testing, integrating the modules and taking backups of the database.
Developer
Datacom Systems Pvt Ltd
Sydney, Australia
07.2001 - 12.2001
- Developed backend design, coding and implemented website for mobile company RSLCOM.
Programmer Analyst
Westpac Banking Corporation
Sydney, Australia
01.2001 - 03.2001
- Developed and implemented overseas payments automation project.
Senior Web Developer
110 PVT Ltd
Sydney, Australia
02.2000 - 11.2000
- Designed, Coded, and Implemented Medi shop and Bulk buys online Web applications.
Software Engineer
Logica Technologies
India, India
06.1996 - 07.1999
- Designed, coded, developed Workflow Management System
- Developed Customer and Account information module for Arab Bank, London.
Education
Medical Receptionist and Medical Terminology -
Career Academy
01-2023
Bachelor of Engineering in Computer Science -
Mysore University
INDIA01-1990
Skills
Employment Skills:
- Server-side programming
- ASP and VB Scripts
- C and C
- SQL Server
- MS-Office
- Paperwork Processing
- Report Generation
- Data Entry
Customer Service Skills:
- Excellent Interpersonal Skills
- Effective communication and writing knowledge of English
- Attention to detail
- Multitasking
- Self control and positive attitude with empathy
References
References available upon request.
Timeline
Admin Volunteer
The Smith Family
11.2023 - Current
Customer Service Representative
Chase Bank
03.2019 - 02.2020
Analyst Programmer
Incolink
05.2002 - 10.2002
Developer
Datacom Systems Pvt Ltd
07.2001 - 12.2001
Programmer Analyst
Westpac Banking Corporation
01.2001 - 03.2001
Senior Web Developer
110 PVT Ltd
02.2000 - 11.2000
Software Engineer
Logica Technologies
06.1996 - 07.1999
Medical Receptionist and Medical Terminology -
Career Academy
Bachelor of Engineering in Computer Science -
Mysore University
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