GRACE SUJAI PRASANNA KUMAR

• Worked as Customer Service Representative(inbound) for HCF, private health insurance company.
• Developed rapport with customers through active listening skills,
• Maintained detailed records of customer interactions, ensuring proper follow-up.
• Responded to customer requests for various hospital and extras cover.

• The job involves the Program and Scholarship Administration team to complete the first Child Protection and Privacy screening check for the student profile.
• Scanned documents using high-speed scanners for digital archiving purposes.

• Help walk-in customers to use online banking options to make transactions, deposit and withdraw funds.
• Help customers to use mobile banking to update their personal information, transfer funds etc.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

(I had taken a break from 2003-2018 due to family responsibilities)

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Developed and implemented overseas payments automation project.
• Analyzed user requirements, developed detailed system design specifications and wrote program code for applications.
• Tested, debugged and corrected errors in programs to ensure accuracy and completeness.