Grace Wingting cheung
WENTWORTH FALLS,NSW
Summary
Proven leader in hospitality, adept at enhancing customer experiences and streamlining operations, showcased during tenure at Canton Palace. Excelled in team coordination and guest reception, significantly improving service delivery. Skilled in reservation management and concierge services, I consistently exceed guest expectations while maintaining operational excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Canton Palace
Wentworth Falls, NSW
02.2010 - Current
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Trained new employees on restaurant policies and procedures.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Ensured compliance with health and safety regulations in the kitchen and dining areas.
- Provided fast, friendly and knowledgeable service to guests, proactively promoting specials and enhancing sales of key menu items.
- Oversaw food preparation, production and presentation according to quality standards.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored temperatures of prepared food and cold-storage areas.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
Hotel Front Desk Clerk
Prince Hotel Kowloon
Kowloon
12.2004 - 10.2006
- Assisted with room reservations, changes and cancellations.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted guests in a professional and friendly manner.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Assisted guests with check-in and check-out procedures as needed.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Received incoming calls and coordinated with staff to fulfill customer requests.
Clinical Receptionist
Dental Clinical Hong Kong
11.2003 - 11.2004
- Served as a liaison between clinicians, patients, families, staff members, and outside agencies.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Communicated with patients with compassion while keeping medical information private.
- Checked patients in and out for appointments and collected co-payments.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Ordered and maintained supply inventory for medical office.
- Assisted in scheduling appointments for patients, ensuring accuracy of information entered into the system.
- Monitored office supplies inventory and placed orders when necessary.
- Greeted patients and visitors, provided them with necessary paperwork, and answered any questions.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Maintained a clean workspace environment at all times.
- Managed incoming, outgoing mail including sorting letters, packages for distribution within the clinic.
- Completed day-to-day duties accurately and efficiently.
Salesperson
Retails Store Hong Kong
10.2002 - 10.2003
- Participated in trade shows and sales events to promote products.
- Advised customers on the latest product features and benefits.
- Monitored inventory levels and placed orders as needed.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Educated customers about products and services offered by the company.
- Provided personalized service to build relationships with customers.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Managed inventory and supplies to ensure materials were available when needed.
Education
High School Diploma -
Leverage Academy
Sydney, NSW05-2018
Skills
- Welcoming guests
- Greeting guests
- Concierge service
- Hotel recordkeeping
- Room charges
- Room booking
- Multi-line phone systems
- Check-in & check-out coordination
- Reservation management
- Teamwork orientation
- Customer service
- Guest reception
Certification
- Certificate IV in Property Service
Languages
English
Professional
Chinese (Cantonese)
Native/ Bilingual
Affiliations
- Bush walking
- Swimming
- Gym
Timeline
Restaurant Supervisor
Canton Palace
02.2010 - Current
Hotel Front Desk Clerk
Prince Hotel Kowloon
12.2004 - 10.2006
Clinical Receptionist
Dental Clinical Hong Kong
11.2003 - 11.2004
Salesperson
Retails Store Hong Kong
10.2002 - 10.2003
High School Diploma -
Leverage Academy
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