Graciano Alidemiraj
Westminster,WA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Safety-conscious security team member with excellent communication skills and eye for detail. Skilled at handling and resolving conflicts professionally.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
PIZZERIA DA LEO
02.2023 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Carefully interviewed, selected, trained, and supervised staff.
Security Assistant
DORIAN GREY NIGHT CLUB
04.2022 - 02.2023
- Enhanced security measures by implementing access control systems and surveillance equipment.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Assisted in the development of emergency response plans for various scenarios, ensuring staff preparedness and safety.
- Increased efficiency in security operations through the development of standard operating procedures and guidelines.
- Developed strong relationships with fellow team members, fostering effective communication and teamwork.
Wait Staff Member
A.m.e.n.
05.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Wait Staff Member
RISTORANTE PIZZERIA CAPRESE
04.2019 - 05.2021
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Boosted restaurant reputation with exceptional attention to detail, prompt service, and a friendly demeanor.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
Surveying
Istituto Di Istruzione Alcide Degasperi
Borgo Valsugana, ITALY 06.2010
Skills
- Menu development
- Recruitment
- Staff Management
- Operations Management
- Schedule Coordination
- Recipes and menu planning
- Security Screenings
- Physical Security
- Access Control Management
- Professional Appearance
- Food safety understanding
- Table Setting
Languages
Albanian
Native or Bilingual
Italian
Native or Bilingual
Timeline
Restaurant Manager
PIZZERIA DA LEO
02.2023 - Current
Security Assistant
DORIAN GREY NIGHT CLUB
04.2022 - 02.2023
Wait Staff Member
A.m.e.n.
05.2021 - 04.2022
Wait Staff Member
RISTORANTE PIZZERIA CAPRESE
04.2019 - 05.2021
Surveying
Istituto Di Istruzione Alcide Degasperi
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