Gracie Beckett
Traralgon,Victoria
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Receptionist Administrator
Gippsland Centre Against Sexual Assault
01.2023 - 06.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Kmart
11.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Casual Team Member
Bows Natural Ice Cream
08.2019 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Processed customer transactions using cash register till.
Education
High School Diploma -
Lavalla Catholic College
Traralgon, VIC11.2022
Skills
- Troubleshooting Issues
- Workflow Processes
- Call Handling
- Customer Care
- Problem-Solving Ability
- Merchandise Orders and Exchanges
- Prioritization
- Coordination
- Cultural Awareness
- Customer Consulting
Timeline
Receptionist Administrator
Gippsland Centre Against Sexual Assault
01.2023 - 06.2023
Customer Service Representative
Kmart
11.2021 - 11.2022
Casual Team Member
Bows Natural Ice Cream
08.2019 - 10.2021
High School Diploma -
Lavalla Catholic College
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