Gracie Davon
Benalla,VIC
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with passions for learning new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Better Together Support Coordination Service
11.2022 - Current
- Drove clients safely to social activities and appointments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Kept accurate records for client files and handled related paperwork.
- Worked with children and parents to closely monitor and record social, behavioural and academic growth.
- Collaborated with healthcare providers to drive continuity of care.
Front of House Manager
Hollywoods Cafe Benalla
01.2014 - 01.2020
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
Auskick Coordinator
AFL Victoria
03.2018 - 09.2019
- Gathered and organized materials to support operations. This included but not limited to: Developing systems to organize equipment, equipment set up and pack up each week and ensuring maintenance of equipment.
- Liaised and Aided coaches, parents and the football club through regular communication and assistance. Using collaboration to problem-solve and improve systems.
- Managed events and all the time-tabling for the football season and communicated these to parents and the children.
- On the day managing and instructing 80+ children under the age of 10 of what activities they would be doing, where to go and any upcoming events.
Education
Bachelor of Education (Honours) - Health, Physical Education And English
Monash University
Melbourne, VICHigh School Diploma -
Cathedral College
Wangaratta, VIC12.2016
Skills
- Outstanding communication skills
- Very Friendly
- Have experience with disability and working with children with special needs
- Compassionate
- Dedicated
- Very punctual
- I am eager and learn quickly
- Empathetic and connect to people easily
- Flexible & Adaptable
- Quick problem-solving skills
- Experience working collaboratively
- Inclusive
- Quick problem-solving skills
- Experience working collaboratively
- Inclusive
Certification
- Current Volunteer Working with Children's Check & Police Check about to switch over to paid WWC.
- Responsible Service of Alcohol
- Safe Food Handling Certificate
- Current and up-to-date vaccination certificate
- Have just booked my HLTAID004 to be able to perform First Aide and CPR in education settings.
- I am more than willing to complete any other neccessary certificates required for the position immediately.
References
BT Support Coordination-
Jackie Davon and Roxanne Demasson.
Contact Details:
Jackie Davon: 0458008288
email: info@btcservices.com.au
Roxanne Demasson: 0421220860
FCJ College- Mentor Teacher
Contact Details:
Julie Ann Richardson: 0417535424
AFL Auskick-
Contact Details:
Stacey Dowsett 0412861160
Timeline
Disability Support Worker
Better Together Support Coordination Service
11.2022 - Current
Auskick Coordinator
AFL Victoria
03.2018 - 09.2019
Front of House Manager
Hollywoods Cafe Benalla
01.2014 - 01.2020
Bachelor of Education (Honours) - Health, Physical Education And English
Monash University
High School Diploma -
Cathedral College
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