Gracie Neate

• Effectively managing a portfolio of clients ranging from blank hire, venue hire and full-scale planning
• Working closely with clients by building solid relationships, staying on top of each stage of the planning process, regularly communicating with clients, and always managing expectations
• Lead the event planning process by understanding the client's vision, meeting with clients throughout their journey, booking vendors and suppliers where required, writing and communicating seamless run sheets and floorplans, updating budgets and ensuring all billing and payments are organised, and seeing the planning through to delivery by working on event days
• Ensuring all administration processes are completed on time and to high quality
• Ordering and collecting supplies
• Have a meticulous eye for detail in visual composition and proportion
• A positive, proactive and assertive approach with an excellent work ethic and a 'can-do' attitude
• Understanding the knowledge of spatial balance & awareness
• The ability to improvise and find alternative solutions if required
• Scout future event locations (in both VIC & NSW)
• Overseeing detailed checklist to ensure no errors are made
• Coordination of deliveries and services on the day of the wedding
• Planning and coordination of event layout management, including; furniture placement, floral arrangements & designated areas
• Excellent communication and time management skills.

• Provide an exceptional level of customer service
• Be a Coco & Lola brand ambassador in all its facets with pride
• Showcase a strong understanding of Australian designer brands, fabric knowledge, styling concepts and trends
• Take pride in maintaining an in-depth knowledge of products, brands and industry trends
• Have a finger-on-the-pulse mindset while understanding the needs and expectations of our customers
• Assist and support the boutique operations, merchandise and stock related processes
• Assist with the presentation of the boutique
• Work collaboratively with the boutique team to achieve objectives, goals and a premium level of customer service and experience
• Be focused on creating lasting relationships with customers and building and nurturing loyal and VIP relationships
• Exemplify a passionate approach to the Coco & Lola brand and customer experience
• Uphold company values
• Exceptional communication skills and impeccable attention to detail.
• Organized successful in-store events to promote new product lines and engage potential clients.
• Created visual merchandising standards to ensure consistent brand representation.
• Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
• Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
• Participated in team meetings and staff training sessions.

• Day-to-day administration and coordination of the practice, including answering phones, managing meeting bookings, client and visitor hosting, assisting accounts procedures, ordering supplies
• General administrative support to the team, including creating letters and memorandums, supplier coordination, meeting preparation
• Maintenance and ordering of all supplies, including stationary, kitchen, and cleaning items
• Liaise with Strata regarding all practice requirements, including critical cards, maintenance, cleaning
• Organisation and key control access for multiple buildings and facilities
• IT support, including troubleshooting computer issues and network problems, diagnosing software problems, providing assistance and resolving day-to-day issues
• Provide support sourcing IT requirements for the office, including ordering all equipment, and technical support as required
• Support for accounts administration, including the processing of all incoming invoices and coding across office and projects
• Managing and coordinating memberships and accreditations for the practice
• Minute taking in meetings and post-meeting follow-up

Property Management

• Management of our building, including organising and communicating with contractors, Strata (MUNRO) and tenants, organising repairs, cleaning, keys and access
• Management of owned properties - attending strata meetings, follow up from meetings, organisation of contractors, repairs and contacting and managing real estate agents for the sale of properties

Personal Assistant

• Monitoring and reporting the Directors mail and email
• Type and prepare communications on behalf of the Director
• Organising and planning meetings
• Conducting and preparing any research that the Director may require
• Handling of highly private and confidential documentation
• Checking letters and memorandums on behalf of the Director

Project Support

• Project administration and secretarial support for the Director and team of architects and interior designers, including proposal and documentation preparation, filing, data entry and spreadsheet management
• Monitoring social media platforms and assisting with online marketing.

• Answering and directing calls (managing multiple lines)
• Greeting visitors, making them feel welcome, comfortable and ensuring all VIP guests were accommodated
• Arrange 'on-site' visitor passes
• The organisation of visitor and contractor safety inductions
• Minute taking
• Expertise in dealing with sensitive and strictly confidential information
• Managing incoming/outgoing emails
• Receiving and dispatching of deliveries
• Coordination of weekly accommodation and transport management
• Program knowledge of INX, IFX, Xero and MYOB systems
• Proficiency and experience in all Microsoft packages; Microsoft Outlook, Word and Excel
• Assisting accounts team with end-of-month financial receipting
• Raising purchase orders/receipting
• Support of all managerial personnel, including the CEO, SSE Manager, Production Manager, Human Resource Manager and all superintendents on site
• Coordination and planning of all site events
• Handling of customer complaints
• Strong attention to detail.

• Successfully manage and oversee all employees
• Completion of 'yearly' performance appraisals and performance management duties whilst also assisting with future recruitment and liaising with HR of prospective new employees
• Conduct all staff training, which included monthly performance reviews
• Encourage staff to meet daily/weekly/monthly KPIs
• Coordinating online customer purchases which included payment plans and postal deliveries
• Managing marketing which involved in-store, social media and online promotions
• Delivering exceptional, consistent levels of customer service at all times
• Actively researching and informing our head office of upcoming charity events for potential future collaborations
• Complete daily financial report and weekly payroll for head office
• Attending to monthly staff rosters
• Coordination and delivery of weekly visual merchandising
• Establishing monthly team-building exercises - happy staff, happy customers! Managing all stock including hourly floor count, regular stock-takes and stock checks
• Maintaining a calm and positive approach at all times to establish and deliver a positive culture
• Attend regular management meetings in head office to view and discuss the next collection
• Return to team and pass on learnt information and knowledge of upcoming product to be released.