Gracie Northey
Lithgow
Summary
Friendly, empathetic, and organised customer service with over 4 years experience in fast paced hospitality environments. I have experience in dog walking and pet sitting animals such as dogs, cats and birds for long periods of time. Wanting to bring strong communication skills, attention to detail and genuine love for all animals to the superstar receptionist position at Lithgow Veterinary Hospital.
Overview
5
5
years of professional experience
Work History
Waitress
Commercial Hotel
04.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Assisted in training new staff members
Waitress
Lansdowne Hotel
02.2021 - 05.2023
- Managed cash and eftpos transactions accurately, ensuring proper change was provided to customers as needed.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances to obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
No Degree - Year 11
Lithgow High School
Lithgow07-2022
Skills
- Excellent customer service skills
- Strong multitasking skills
- Team collaboration
- Cleanliness
- High attention to detail and accuracy
- Memory retention and organisational skills
- Accurate money handling
- Active listening
Timeline
Waitress
Commercial Hotel
04.2023 - Current
Waitress
Lansdowne Hotel
02.2021 - 05.2023
No Degree - Year 11
Lithgow High School
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