Gracie Patterson
Sydney,NSW
Summary
With a demonstrated history of elevating customer satisfaction and operational efficiency, I've been instrumental at Milk And Honey Wigs, driving our online rating to new heights through adept administrative prowess and a customer-centric approach. Notably, my contributions led to our recognition as Australian Online Business of the Year at the prestigious Australian Small Business of the Year awards. Proficient in content development and adept at multitasking, I've consistently played a pivotal role in our multiple business's growth and recognition. My strengths in conflict management and verbal communication have further facilitated collaborative successes and innovative solutions.
Overview
7
7
years of professional experience
Work History
Assistant
Milk And Honey Wigs
10.2022 - Current
- Managed company customer emails, phone line, and online inquires maintaining responsiveness during high-volume periods, handling up to 400 emails daily while efficiently multitasking other responsibilities.
- Led social media management, overseeing content creation, strategizing, and executing plans for maximum engagement and brand visibility.
- Managed collaborations with skilled laborers on complex tasks, facilitating efficient problem-solving and timely project progression.
- Instrumental in elevating Trust Pilot ratings from 3.5 to 4.2 out of 5, with 85% of positive reviews attributing satisfaction to interactions facilitated.
- Contributed to company's recognition as Online Business of the Year, showcasing dedication to excellence and innovation.
- Developed strong relationships with clients, subcontractors, and vendors, fostering a collaborative work environment for successful project execution.
Second in Command
Oxford Falls Grammar - OOSH
01.2018 - 10.2022
- Managed the safety and well-being of 40+ children, creating secure and engaging environments.
- Cultivated innovation by encouraging creative problem-solving among team members.
- Implemented risk mitigation strategies for smooth operations during change or uncertainty.
- Led process improvement initiatives, enhancing workflows and deliverable quality.
- Ensured compliance with industry regulations and internal policies.
- Established strong relationships with key stakeholders for successful project outcomes.
- Managed budgets and provided accurate forecasting data for decision-making.
- Developed employee training programs to boost engagement and performance.
- Conducted comprehensive performance evaluations for direct reports.
- Oversaw planning and execution of large-scale events or projects.
Debating Coach
Stella Maris College
01.2018 - 01.2019
- Maintained open lines of communication with parents, addressing concerns promptly and professionally.
- Coordinated travel logistics for regional and national tournaments, providing seamless experiences for debaters at all levels.
- Increased student engagement with interactive workshops and mock debates.
- Expanded the school''s debate program by actively recruiting new participants from various grade levels and academic backgrounds.
- Enhanced debaters'' skills by implementing personalized coaching techniques and strategies.
- Implemented time management strategies during practice sessions, ensuring efficient use of resources and optimal productivity levels.
- Improved team rankings through consistent training and feedback sessions.
- Facilitated growth in critical thinking skills through rigorous analytical exercises.
- Conducted review sessions to help students prepare for tests.
Receptionist/Junior Stylist
Hello Gorgeous
06.2017 - 10.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email and telephone
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Second Year - Psychological Science / Sociology / Philosophy
Australian Catholic University
Sydney, NSW06.2023
Cert IV - School Aged Education And Care
Wave Learning
Sydney, NSW04.2022
High School Diploma -
Stella Maris College
Manly, NSW10.2018
Skills
- Customer Experience-Oriented
- Administrative Skills
- Conflict Management
- Goal-Oriented
- Multitasking and Organization
- Content Development
- Writing and editing
- Time Management
- Verbal and written communication
Hobbies
In my leisure time, I enjoy a diverse range of activities that fuel my creativity and passion for personal expression. Whether I'm on the golf course, honing my skills and enjoying the outdoors, or immersed in art, I find fulfillment in the pursuit of continuous improvement. Additionally, I channel my creativity into styling individuals for events, where I leverage my keen eye for detail and aesthetic sensibilities to curate memorable and impactful looks. These hobbies not only enrich my life but also reflect my dedication to craftsmanship and artistic flair.
Timeline
Assistant
Milk And Honey Wigs
10.2022 - Current
Second in Command
Oxford Falls Grammar - OOSH
01.2018 - 10.2022
Debating Coach
Stella Maris College
01.2018 - 01.2019
Receptionist/Junior Stylist
Hello Gorgeous
06.2017 - 10.2018
Second Year - Psychological Science / Sociology / Philosophy
Australian Catholic University
Cert IV - School Aged Education And Care
Wave Learning
High School Diploma -
Stella Maris College
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