Gracie Porter
Lower Hutt
Summary
I am a highly organised and proactive professional with extensive experience managing complex schedules, coordinating teams, and ensuring smooth operations. In my current role as a Service Advisor at Brendan Foot Supersite, I balance high volumes of customer interactions while overseeing workflow, appointments, and administrative tasks across multiple brands.
Previously promoted to Workshop Controller at Armstrong’s Nissan, I developed strong skills in team coordination, task prioritisation, and quality control, ensuring projects ran efficiently and deadlines were consistently met.
I thrive in both collaborative and independent environments, taking ownership of tasks and supporting colleagues with clear communication and attention to detail. My enthusiasm, reliability, and ability to manage multiple priorities make me confident in delivering exceptional executive support and contributing to high-performing teams.
Overview
4
4
years of professional experience
Work History
Service Advisor
Brendan Foot Motors
03.2024 - Current
➤Coordinated and scheduled service appointments to maximise workflow efficiency, demonstrating strong organisational and time-management skills.
➤Prepared clear, accurate cost estimates and service explanations, ensuring transparency and supporting informed decision-making.
➤Managed a high-volume appointment schedule, ensuring bookings were accurate, well-timed, and supported an efficient workflow for the wider team.
➤Developed solid technical understanding of workshop procedures and diagnostics, helping me translate complex information into clear, approachable updates.
Service Advisor and Workshop Control
Armstrong's Nissan
02.2023 - 03.2024
➤Coordinated workshop schedules to optimize resource allocation and workflow efficiency.
➤Implemented quality control measures to maintain high standards in workshop operations.
➤Analyzed workshop performance data to identify areas for improvement and streamline processes.
Parts Advisor
Hutt City Auto Parts
03.2022 - 03.2023
➤Used strong technical understanding to translate workshop findings into clear information for customers, suppliers, and internal teams.
➤Monitored stock levels and organised inventory to ensure key items were always available, supporting smooth day-to-day operations.
➤Confidently navigated multiple systems, catalogues, and databases, using both digital tools and physical reference guides to source accurate information quickly.
➤Worked closely with technicians during diagnostics to ensure the correct parts were sourced, helping streamline repairs and reduce delays.
Education
High School Diploma -
Heretaunga College
Upper Hutt, Wellington12-2020
Skills
➤Calendar & diary management
➤High-volume scheduling and coordination
➤Proactive issue resolution and follow-up
➤CRM and multi-system competency
➤Adaptability to fast-paced environments
➤Developed communication and client liaison
➤Strong technical aptitude
➤Strong organisational and multitasking abilities
➤Workshop scheduling, proficiency and workflow coordination
Timeline
Service Advisor
Brendan Foot Motors
03.2024 - Current
Service Advisor and Workshop Control
Armstrong's Nissan
02.2023 - 03.2024
Parts Advisor
Hutt City Auto Parts
03.2022 - 03.2023
High School Diploma -
Heretaunga College