Gracie Tabanao
Area Manager Dimeo Cleaning Services
Summary
I am an individual who is hardworking, highly motivated, career oriented, fast learner, good communication skill and has a calm disposal under pressure. I am accustomed to fast paced environment where deadlines are priority and handling multiple jobs simultaneously are a requirement. I enjoy challenges and work hard to attain the company goals. Constant communication with all level of management and customers has enhanced my interpersonal skills. Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Area Manager
Dimeo Cleaning Services
Perth, WA
08.2021 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Oversaw budget planning, strategy development, community outreach for organization.
- Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Resolved conflicts promptly to promote positive environment for customers.
- Dedicated to expanding client bases by building lasting relationships.
- Directed workforce planning, customer retention and customer service management for multiple locations.
Hotel Duty Manager
Crown Towers Perth
Perth, WA
03.2018 - 08.2021
- Monitor all VIP's special guests and requests
- Responsible for the operation of the front office departments toinclude Guest services, Concierge, Bellman and Shuttle Service
- Deals with any guest complaints in a professional manner, ensuring
- Hotel integrity is maintained at all times
- Reports any guest complaints of difficult guests to the General
- Manager
- Maintains day to day operations of the Front Office Department
- Ensures that you work as a team and create a harmonious workingenvironment at all times
- Assists other departments when required
- Training a 5 Star Forbes level team
- Any other duties that may be requested by Hotel Management mustbe adhered to.
Crystal Club and Villas Manager Higher
Duty Crown Towers Perth
Burswood, WA
11.2017 - 03.2018
- Increased revenue by promoting additional items and assistingwith beverage menu creation
- Managed customer service by training staff, overseeingoperations and resolving issues quickly
- Maintained current knowledge of all bar and menu options toprepare specialty or routine drink orders and provide appropriatefood recommendations for guests
- Strengthened financial controls to prevent theft and lost funds,maintaining highly accurate registers with balanced accounts
- Maintained facility compliance with health codes, sanitationrequirements and license regulations while streamliningproductivity initiatives to comply with restaurant protocols
- Resolved escalated customer complaints quickly to maximizesatisfaction and bar loyalty
- Promoted optimal beverage stock by monitoring monthly inventoryand partnering with owner for corrective action planning to reduceexpenses
- Maximized employee morale and corrected performance issues inaccordance with established standards
- Controlled labor costs by adjusting schedules and workflows tobetter align with individual strengths and expected customerdemands
- Created signature beverages to increase overall revenue andpatron loyalty.
Assistant Front Office Manager
Pagoda Resort and Spa
Como, WA
02.2013 - 11.2017
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives
- Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments
- Evaluated employee job performance and motivated staff to improve productivity
- Provided effective quality control oversight and eliminated downtime to maximize revenue
- Kept close eye on front desk to promptly address and resolve issues
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety
- Managed customer complaints and rectified issues to complete satisfaction.
Executive Level Supervisor
Marriott Hotel
Manila
08.2011 - 02.2012
Guest Relation Manager
Constance Ephelia Resort, Constance, Resort LTD
, Mahe
12.2009 - 12.2010
Assistant Manager
Atlantis The Palm
08.2008 - 12.2009
Education
Bachelor of Science - Restaurant Management
University of The East
Certificate IV - Leadership And Management
Learning Sphere RTO
Achieved Through Australian Apprenticeship Arrange 04.2001 -
Skills
Work ethicundefined
Additional Information
- ADDITIONALINFORMATION, Awards Received - ConstanceEphelia Resort, SeychellesDate:, May 2010 Most MentionedGuest Satisfaction SurveyAwards Received - GrosvenorHouse Hotel, Le Meridian/DubaiDate: October 2005-August 2008Nominated for Employee of theYear 2006Joined Concierge of the Year 2007Competition representingGrosvenor House and Le RoyalMeridian, DubaiCompete for Reception of the Year2007Won the Yearly Grammy Awardsfor Best Costumer Celebrity.Pagoda Resort and Spa, WesternAustralia Nominated for Employeeof the Year 2013Crown Towers Perth, WesternAustralia Nominated for Employee
Timeline
Area Manager
Dimeo Cleaning Services
08.2021 - Current
Hotel Duty Manager
Crown Towers Perth
03.2018 - 08.2021
Crystal Club and Villas Manager Higher
Duty Crown Towers Perth
11.2017 - 03.2018
Assistant Front Office Manager
Pagoda Resort and Spa
02.2013 - 11.2017
Executive Level Supervisor
Marriott Hotel
08.2011 - 02.2012
Guest Relation Manager
Constance Ephelia Resort, Constance, Resort LTD
12.2009 - 12.2010
Assistant Manager
Atlantis The Palm
08.2008 - 12.2009
Certificate IV - Leadership And Management
Learning Sphere RTO
04.2001 -
Bachelor of Science - Restaurant Management
University of The East
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