Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Graciella Anabel Sum

Graciella Anabel Sum

Carlton,VIC

Summary

Dedicated secretary with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Broker Assistant

Family Business
08.2020 - 11.2022
  • Managed documentation related to trade executions and settlements, facilitating smooth transaction processes for clients.
  • Streamlined communication between brokers and clients, maintaining organized records of correspondence for easy reference.
  • Facilitated seamless transition of accounts during broker changes by effectively coordinating with both internal teams and clients.
  • Contributed to increased client retention by consistently providing exceptional customer service and support.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all broker assistant tasks.
  • Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.

Volunteer

Habitat For Humanity
02.2022 - 10.2022
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

After-school Tutor

Private Tutoring
03.2021 - 10.2022
  • Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
  • Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with parents to develop appropriate tutoring lessons.
  • Enhanced student comprehension by incorporating interactive activities and personalized attention.

Education

Bachelor of Commerce - Marketing Management And Research

University of Melbourne
Parkville, VIC
12.2026

Skills

  • Document Management
  • Marketing expertise
  • Negotiation expertise
  • Marketing Strategies
  • Leadership Qualities
  • Report Writing
  • Multitasking and Time Management
  • Spreadsheet tracking
  • Collaborative learning

Certification

  • Certified Secretary, Leo Club District 307 A1 - 2020-21
  • Grade 5 Piano , Vivace Music
  • Certified Volunteer, Habitat for Humanity Indonesia
  • Drill and Adventure Training, Boys' Brigade

Languages

Indonesian
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Volunteer

Habitat For Humanity
02.2022 - 10.2022

After-school Tutor

Private Tutoring
03.2021 - 10.2022

Broker Assistant

Family Business
08.2020 - 11.2022

Bachelor of Commerce - Marketing Management And Research

University of Melbourne

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Graciella Anabel Sum