Graeme Matich
Townsville,QLD
Summary
Highly motivated professional with 20 plus years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as a hands-on team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
18
18
years of professional experience
Work History
Managing Owner
Double Echo Pty Ltd
Townsville, QLD
01.2017 - 12.2023
- Responsible for the day to day operations of 4 sites between Townsville and Mackay. Two sites were small cafe/restaurants and two were retail and fabrication businesses servicing the building industry.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed, trained and supervised employees.
Managing Owner
Siptalk Pty Ltd
Melbourne, VIC
04.2014 - 12.2016
- Resolved customer inquiries and complaints requiring management-level escalation.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Managing Owner
Kaizentech Pty Ltd
Townsville, QLD
10.2011 - 02.2014
- Participated in brainstorming sessions to come up with creative ideas for upcoming projects.
- Resolved conflicts between stakeholders or team members in a timely manner.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Maintained up-to-date knowledge about industry trends and best practices.
- Led meetings with internal team members, consultants and contractors.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Delivery Contractor
Sole Trader
Townsville, QLD
07.2005 - 08.2010
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Utilized street maps to plan and determine most efficient routes.
- Navigated routes with relevant map programs and GPS systems.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Assisted warehouse personnel in packing orders when necessary.
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
Education
Bachelor of Science - Neuroscience And Biochemistry
University of Western Australia
Nedlands, WA11-2004
Skills
- Business Development
- Employee Training
- Customer Service
- Team Collaboration and Leadership
Timeline
Managing Owner
Double Echo Pty Ltd
01.2017 - 12.2023
Managing Owner
Siptalk Pty Ltd
04.2014 - 12.2016
Managing Owner
Kaizentech Pty Ltd
10.2011 - 02.2014
Delivery Contractor
Sole Trader
07.2005 - 08.2010
Bachelor of Science - Neuroscience And Biochemistry
University of Western Australia
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