Graeme McCarthy
Brisbane,QLD
Summary
Proven leader with a track record of driving business growth and enhancing operational efficiency at Region Peak Transport Pty Ltd. Skilled in strategic planning and team leadership, I excel in fostering customer relationships and implementing cost-saving measures. Achieved significant improvements in employee satisfaction and customer retention through effective problem resolution and interpersonal communication. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
24
24
years of professional experience
Work History
General Manager
Region Peak Transport Pty Ltd
04.2015 - 03.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Analyzed market trends and competitor activities to create competitive advantages.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Managing Director
Freight Solutions Australia Pty Ltd
04.2012 - 04.2015
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Introduced new methods, practices, and systems to reduce turnaround time.
State Manager
XL Parcel Express Pty Ltd
01.2009 - 03.2012
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Boosted sales through successful marketing and service optimization strategies.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
State Manager
Border Express Pty Ltd
01.2000 - 07.2009
- Increased customer satisfaction levels by implementing targeted service improvement programs.
- Managed a team of sales representatives, providing guidance and support for their professional growth.
- Boosted sales through successful marketing and service optimization strategies.
- Provided ongoing training and development opportunities for staff members, fostering a culture of continuous learning and growth.
Education
Transport Distribution And Logistics Cert 4
Wodonga TAFE
Wodonga VIC.06.2005
Business Communication I&II
Seven Hill College of TAFE
Seven Hills QLD 07.1980
High School Diploma -
St Josephs College
Glen Innes NSW1978
Skills
Leadership and team building
Problem Resolution
Operations Management
Team Player
Efficient multi-tasker
Effective leader
Time Management
Training and coaching
Team Leadership
Staff Management
Customer Relations
Training and Development
Relationship Building
Staff Training
Inventory Control
Customer Relationship Management
Staff Supervision
Employee Scheduling
Verbal and written communication
Staff Training and Development
Administrative Skills
P&L Management
Labor Cost Controls
Customer Retention
Process Improvements
Strategic Planning
Performance Improvement
Facility Management
Exceptional interpersonal communication
Performance Evaluations
Recruitment
Expense Control
Business Development
Operations Oversight
Performance Analysis
Cost analysis and savings
Timeline
General Manager
Region Peak Transport Pty Ltd
04.2015 - 03.2024
Managing Director
Freight Solutions Australia Pty Ltd
04.2012 - 04.2015
State Manager
XL Parcel Express Pty Ltd
01.2009 - 03.2012
State Manager
Border Express Pty Ltd
01.2000 - 07.2009
Transport Distribution And Logistics Cert 4
Wodonga TAFE
Business Communication I&II
Seven Hill College of TAFE
High School Diploma -
St Josephs College
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