SARAH GREEN
Kippa-Ring,QLD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Outcomes Performance Officer
Asuria
02.2024 - Current
- Improved overall department efficiency by streamlining processes and implementing new policies.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Ensure eligible claims are accurately processed and submitted within the specified service delivery periods.
- Assisted DES staff on documentary evidence requirements identifying any key risk areas, and lodge claims once the required evidence is returned.
- Assessed the validity of the documentary evidence before lodging claims, and collaborate with DES staff to seek further evidence if required.
- Maintain claims data and retain appropriate evidence.
- Complete monthly forecasting, providing feedback and liaising with DES Leadership team to ensure accurate submission of outcomes.
- Knowledge of DES contractual guidelines.
- High level verbal and written communication skills.
- Interpersonal skills.
- Time management and organisational skills.
- Sound IT skills.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
Mentor
Asuria
07.2021 - 02.2024
- Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
- Assisted clients in building successful job search strategies.
- Kept detailed records of individual histories, scores and documents.
- Worked with job seekers to determine job targets based on skills and personality.
- Processed claims and collated all information so these could be processed without any delays.
- Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers. interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers.
- Developed job leads in order to increase placements.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Proofread and edited clients' resumes to improve interview chances.
- Tracked clients' progress in ESSWeb and JRL database to provide monthly reports.
- Managed caseloads of up to 130 monthly clients in search of gainful employment.
- Matched clients to open positions based on skills and work requirements.
- Recognized client employment barriers and devised strategies to resolve.
- Answered phones and transferred calls to other consultants.
- Data entry and note taking.
- Processed purchase orders and used CRM.
Employment Consultant
Help Employment And Training
09.2020 - 07.2021
- Interviewed clients and administered assessments to determine employability, including identifying skills and evaluating barriers
- Developed job leads in order to increase placements
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews
- Reviewed, tracked and coordinated employment referrals
- Proofread and edited clients' resumes to improve interview chances
- Tracked clients' progress in ESSWeb and JRL database to provide monthly reports
- Managed caseloads of up to 130 monthly clients in search of gainful employment
- Matched clients to open positions based on skills and work requirements
- Recognized client employment barriers and devised strategies to resolve
- Answered phones and transferred calls to other consultants
- Data entry and note taking
- Processed purchase orders and used CRM
- Margate QLD | 0435811085 | green_s87@yahoo.com Planning skills Database recordkeeping Report writing Recordkeeping requirements Support planning Reviewing resumes Employer matching Eligibility screening Program planning Office administration Database administration
Educational Leader
Goodstart Early Learning Centre
08.2014 - 09.2020
- I was employed at the centre as the Educational Leader and 3IC
- In this role of Educational Leader I guide, educate and support the fellow Educators at the centre in regard to programming, observations, reflections, relationships with children and families, critical reflections and any behavioural situations that should arise
- As the 3IC at the centre I am learning about accounts, QKids and when the Director is away I was in charge
- Within this role I have developed and created a new program, ways to observe and how to document the planning cycle
- Also for the past year I have been Inclusion Support to children that have been diagnosed with special or high needs, such as; Autism, sensory processing disorder
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives
- Conferred and resolved education-related issues and problems with students, parents and school officials
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Educator
Kool Kids
04.2012 - 07.2012
- I was employed to work as a Senior Educator in the Nursery room
- My duties included: -Care of children -Feeding -Nappy changes -Observations -Group times -
- Child safety -Reporting to parents -EYLF I left this position to move up to Redcliffe and settle here with my family
- Conducted frequent inspections and basic maintenance on equipment to keep every machine in proper working order for expected student needs
- Managed classroom activities, parent conferences, and lesson plans
- Chose materials and developed lesson plans to enhance skills for individual students
- Collaborated with adults and children to provide safe and educational experience
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
- Completed and filed daily paperwork for classroom activities, including meal count sheets and attendance logs
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Met with parents to resolve conflicting educational priorities and issues
- Shifted between formal and informal methods of teaching to keep students interested, including debates, practical activities and experiments.
Education
QLD Disability Services Card QLD
Certificate IV - Mental Health
Training Tailor Made
Gold Coast02.2023
Senior First Aid -
St Johns
2020
Working With Children's Check
Positive Notice Blue Card2020
Certificate III - Children's Services
TAFE
Brisbane, QLD2008
Skills
- Planning Skills
- Database Recordkeeping
- Report Writing
- Support Planning
- Reviewing Resumes
- Employer Matching
- Eligibility Screening
- Program Planning
- Office Administration
- Database Administration
- Crisis Situations
- Skills Testing
- Job Search Coaching
- Claim Validity Determination
References
Upon Request
Timeline
Outcomes Performance Officer
Asuria
02.2024 - Current
Mentor
Asuria
07.2021 - 02.2024
Employment Consultant
Help Employment And Training
09.2020 - 07.2021
Educational Leader
Goodstart Early Learning Centre
08.2014 - 09.2020
Educator
Kool Kids
04.2012 - 07.2012
QLD Disability Services Card QLD
Certificate IV - Mental Health
Training Tailor Made
Senior First Aid -
St Johns
Working With Children's Check
Certificate III - Children's Services
TAFE
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