Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

GRAEME WHELAN

Murray Bridge,SA

Summary

Dynamic Meat Manager with extensive experience at IGA Supermarket, excelling in staff development and merchandising strategies. Proven track record of enhancing customer satisfaction and driving sales growth through effective negotiation and problem-solving. Skilled in meat cutting and inventory management, fostering a collaborative team environment that promotes high performance and operational efficiency.

Overview

39
39
years of professional experience

Work History

Meat Manager

IGA Supermarket
11.2019 - 10.2024
  • Maintained a clean and sanitary work environment in compliance with food safety regulations and guidelines.
  • Negotiated favorable pricing agreements with suppliers, contributing to overall cost reduction efforts within the store.
  • Maintained open lines of communication with all team members, fostering a positive work environment conducive to high productivity levels and employee retention.
  • Demonstrated strong leadership skills in managing daily operations of the meat department, consistently meeting targets for sales growth and customer satisfaction.
  • Mentored junior staff members in proper meat handling techniques, fostering a culture of continuous improvement.
  • Increased customer satisfaction by providing knowledgeable assistance and recommendations on meat selections.
  • Monitored supplier performance to guarantee timely deliveries and maintain optimal inventory levels.
  • Directed the implementation of new merchandising layouts to showcase featured products and drive sales growth in the department.
  • Enhanced meat department sales by ensuring proper product display and presentation.
  • Collaborated with store management to develop successful promotional strategies for meat department offerings.
  • Oversaw budgeting processes for the meat department, regularly reviewing financial reports to identify opportunities for improved profitability or expense reduction measures.
  • Managed ordering process for all meat products, streamlining procedures to improve efficiency while reducing overstock issues.
  • Reduced waste costs by implementing effective inventory management and rotation systems.
  • Addressed customer concerns promptly and professionally, fostering strong relationships and promoting repeat business through excellent service experiences.
  • Conducted regular quality control checks on incoming shipments, ensuring only the freshest meats were offered to customers.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

Afternoon Shift Supervisor

Holco Fine Meat Suppliers
11.1999 - 06.2015
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed staff hiring, training and supervision.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Oversaw loading and unloading of packages in warehouse.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Troubleshot equipment to reduce service calls and downtime.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Coordinated project workflows for departments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.

Butcher Meat Department Manager

Coles Supermarket
11.1985 - 05.1999
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
  • Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Identified cuts of meat, grading and pricing accordingly.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Optimized display cases for maximum visual appeal while maintaining proper temperature controls for product freshness.
  • Resolved delivery discrepancies to maintain accurate stock and finances.
  • Assisted in training new staff members on cutting techniques, safety protocols, and product knowledge.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Streamlined order processing for wholesale clients, ensuring accurate fulfillment and timely delivery.
  • Collaborated with suppliers to secure best quality products at competitive prices, improving overall product offerings.
  • Educated customers on different cuts of meat and recommended cooking methods, enhancing their shopping experience.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Received and inspected meat deliveries to verify quality and safety of products.
  • Promoted new meat options to offer customers unique and appealing choices.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
  • Increased repeat customer visits with exceptional customer service and in-depth knowledge of various meat products.

Education

Certificate of Butchering - School of Farriery

School of Butchering
Wayville, SA
01-1986

Skills

  • Staff development
  • Administration and reporting
  • Performance evaluation
  • Ordering supplies
  • Meat cutting
  • Sanitation procedures
  • Merchandising strategies
  • Cutting techniques
  • Sanitation standards
  • Staff leadership
  • Schedule management
  • Employee scheduling
  • Employee development
  • Schedule coordination
  • Inventory ordering
  • Cross-department collaboration
  • Pricing strategy
  • Supply ordering
  • Pricing
  • Loss prevention strategies
  • Temperature monitoring
  • Budget administration
  • Department activity logging
  • Replenishment coordination
  • Pricing expertise
  • Promotion planning
  • Loss prevention policies
  • Merchandising management
  • Pricing control
  • Positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Team collaboration
  • Team leadership
  • Active listening
  • Verbal and written communication
  • Decision-making
  • Problem resolution
  • Relationship building
  • Team building
  • Customer relations
  • Professional and courteous
  • Task prioritization
  • Work Planning and Prioritization
  • Self motivation
  • Managing operations and efficiency
  • Employee training
  • Hiring and training
  • Employee coaching and mentoring
  • Negotiation and conflict resolution

Timeline

Meat Manager

IGA Supermarket
11.2019 - 10.2024

Afternoon Shift Supervisor

Holco Fine Meat Suppliers
11.1999 - 06.2015

Butcher Meat Department Manager

Coles Supermarket
11.1985 - 05.1999

Certificate of Butchering - School of Farriery

School of Butchering

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GRAEME WHELAN