Graham Black
Noosaville,QLD
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills, with a talent for effectively addressing concerns. Committed to improving customer satisfaction, and driving positive outcomes.
Overview
20
20
years of professional experience
Work History
Self Employed Courier
G ER Black
Brisbane , QLD
01.2024 - Current
- Working as a courier, delivering around Brisbane and surrounding areas.
- Handled customer inquiries professionally and resolved issues promptly.
Special Events Team Member
FIFA
03.2023 - 09.2023
- Driving players and coaches as part of the FIFA Women's World Cup.
- Attending games, and training sessions; transporting gear, coaches, physios to various venues.
- Ensuring all flight commitments were met.
Contractor
M Wall Marine Services
Perth, WA
04.2022 - 09.2022
- Assisting with the commissioning of a yacht set to charter the Kimberley region.
- Ensuring the vessel met all AMSA standards for charter.
Administration Officer
Queensland Police Service
Brisbane, Australia
08.2017 - 12.2021
- Responsible for the processing of escort applications for wide loads throughout Queensland (QLD), and booking necessary police escort officers (including police vehicles).
- Supported training initiatives for new staff on procedures and systems used in operations.
- Provided administrative support to senior management staff, including diary management, travel arrangements, and document preparation.
Skipper / Crew Staff
Brisbane Ferries – Transdev
12.2016 - 08.2017
- Operated ferry vessels ensuring safe transport for passengers across Brisbane waterways.
- Checked areas available to guests to ensure cleanliness and appropriate set up.
Census Officer
Australian Bureau of Statistics
Brisbane, Australia
07.2016 - 09.2016
- Recorded detailed responses using electronic data collection devices.
- Assisted community members in understanding survey questions and procedures.
- I always communicated effectively face to face with a diverse sector of the population in often confronting situations.
Owner/Manager
The Black Grape
Brisbane, Australia
01.2015 - 02.2016
- Managed daily operations of a successful cafe/wine bar.
- Hosted special events to boost brand awareness and increase community engagement.
- Oversaw inventory management to ensure product availability and quality standards.
Operations Manager
Jumpdeck Trampoline Park
Melbourne, Australia
12.2013 - 01.2015
- Managed the venue and daily operations of the trampoline park, ensuring safety and customer satisfaction.
- Coordinated events and group bookings to maximize park utilization.
- I successfully grew the business and introduced new products, including fitness classes and team building.
Sales and Customer Service Representative
Stillwater at Crittenden
Mornington Peninsula
01.2014 - 12.2014
- Assisted customers with product selection and service inquiries at both Cellar Door and restaurant.
- Explained products to customers based on tastings/palette.
- Processed sales transactions accurately and efficiently at the point of sale.
Base Manager
Sunsail Australia (Tui Travel)
Hamilton Island, Australia
09.2007 - 09.2013
- My position was running the Australian base for the Sunsail brand, the world’s leading sailing company.
- Managed daily operations of yacht base, ensuring efficient service delivery.
- I successfully expanded the fleet from 17 to 40 yachts, becoming one of the most profitable bases in the world.
Operations Manager
Sunsail/Moorings Australia (Tui Travel)
09.2006 - 09.2007
- Oversaw daily operations for luxury yacht charter services in Australia.
- I was responsible for delivery, Commissioning and Decommissioning of all yachts entering or leaving the fleet.
- I also managed and organised corporate events and the fleets participation in Hamilton Island Race week.
RYA Sailing Instructor (RYA/YA)
Sunsail/Moorings Australia (Tui Travel)
09.2005 - 09.2006
- Delivered lessons, taught safety techniques, navigation, boat handling etc. as per the RYA framework.
Education
Business Studies BA -
DeMontfort University
LeicesterA-Levels - Business Studies, Biology, Design Technology
Sexeys School
BrutonBlue Card, White Card, First Aid Certificate
Security Operations Skills
- Inventory management
- Customer service
- Stock management
- Point of sale
- Product knowledge
- Inventory control
- Event coordination
- Attention to detail
- Problem-solving
- Sales trends
- Suggestive selling
- Friendly and outgoing
References
Available Upon Request
Timeline
Self Employed Courier
G ER Black
01.2024 - Current
Special Events Team Member
FIFA
03.2023 - 09.2023
Contractor
M Wall Marine Services
04.2022 - 09.2022
Administration Officer
Queensland Police Service
08.2017 - 12.2021
Skipper / Crew Staff
Brisbane Ferries – Transdev
12.2016 - 08.2017
Census Officer
Australian Bureau of Statistics
07.2016 - 09.2016
Owner/Manager
The Black Grape
01.2015 - 02.2016
Sales and Customer Service Representative
Stillwater at Crittenden
01.2014 - 12.2014
Operations Manager
Jumpdeck Trampoline Park
12.2013 - 01.2015
Base Manager
Sunsail Australia (Tui Travel)
09.2007 - 09.2013
Operations Manager
Sunsail/Moorings Australia (Tui Travel)
09.2006 - 09.2007
RYA Sailing Instructor (RYA/YA)
Sunsail/Moorings Australia (Tui Travel)
09.2005 - 09.2006
Business Studies BA -
DeMontfort University
A-Levels - Business Studies, Biology, Design Technology
Sexeys School
Blue Card, White Card, First Aid Certificate
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