Graham Hearne
Brisbane,QLD
Summary
Self-motivated, with a passion for problem-solving, striving for excellence, and achieving goals.
With 12 years experience with one of the most trusted brands in Australia, in a multiple award winning dealership with 10 years experience in leading teams to reach budgets and goals i am committed to seeing the success of both the business and
the people around me.
Overview
21
21
years of professional experience
Work History
Sales Manager
Toowong Mazda
04.2024 - Current
- Increased customer engagement through effective product presentations and tailored sales strategies.
- Collaborated with team to enhance inventory management processes, improving stock accuracy.
- Developed training materials for new sales staff, streamlining onboarding process and knowledge transfer.
- Analyzed market trends to adjust sales tactics, resulting in improved competitive positioning.
- Facilitated regular team meetings to share best practices and drive consistent performance improvements.
- Coordinated promotional events that boosted showroom traffic and increased brand visibility.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
Finance and Sales Manager
Dubbo City Toyota
01.2023 - 03.2024
- Oversaw a team of 5 New vehicle consultants on enquiry management and deal closing retaining GP
- Oversaw a team of 3 Business Managers ensuring compliance and ongoing training whilst meeting key KPI metrics
- Led cross-functional teams to execute strategic initiatives aimed at revenue growth.
- Fostered relationships with key clients to drive long-term business partnerships.
- Evaluated performance metrics to identify areas for operational improvement and cost reduction.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Championed process improvements that increased operational efficiency within the finance department.
- Streamlined sales processes, improving team efficiency and client engagement.
- Mentored junior staff on best practices in finance and sales methodologies.
Sales Manager- Pre Owned Vehicles
Dubbo City Toyota
07.2017 - 01.2023
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Worked with stakeholders to implement sales reconditioning process for pre owned vehicles using approval limits and sales standards
- Streamlining productivity and efficiency with reconditioning of pre owned vehicles within service
- Navigating and implementing change during the COVID period to maximise sales gross and source vehicles
- Oversaw the acquisitions team, implementing processes that allowed us to source the correct model mix to maximize ROI.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Sales Manager
Lexus of Dubbo
07.2016 - 12.2017
- Implemented customer feedback mechanisms to enhance service delivery and foster loyalty.
- Established strong relationships with key clients, enhancing satisfaction and repeat business opportunities.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
Senior Finance Manager
Dubbo City Toyota
03.2012 - 07.2017
- Oversaw Finance & Insurance operations across 2 sites
- Won multiple awards at the dealership within TFS, including Business Manager of the year
- Highly regarded as the top performers within TFS with strict focus on process
- Ensured compliance with regulatory requirements and internal policies through rigorous oversight of finance operations.
- Mentored finance team members, fostering professional growth and development within the department.
- Strong focus on seeing opportunities and offering 100% of the products to 100% of the customer 100% of the time.
Property Consultant
Ray White Dubbo
01.2010 - 02.2012
Product Specialist
Myer Dubbo
10.2004 - 12.2010
Education
High School Diploma -
Dubbo Senior Campus
Dubbo, NSWCertificate 4 in Leadership And Management
Australian Institute Of ManagementSkills
- Staff management
- Motivational skills
- Sales presentations
- Sales strategy development
- Strategic planning
- Sales processes
- Team leadership
- Sales team training
- Rapport and relationship building
- Sales coaching
- Analytical problem solver
Accomplishments
• Managed the award winning Finance & Sales teams at Dubbo City Toyota
• Bronze Business Manager of the year twice for Eastern region
• Silver Sales Manager of the year for Eastern region
• Part of the team to win Dealer of the year numerous times for Eastern region
• Bronze Business Manager of the year twice for Eastern region
• Silver Sales Manager of the year for Eastern region
• Part of the team to win Dealer of the year numerous times for Eastern region
References
References available upon request.
Timeline
Sales Manager
Toowong Mazda
04.2024 - Current
Finance and Sales Manager
Dubbo City Toyota
01.2023 - 03.2024
Sales Manager- Pre Owned Vehicles
Dubbo City Toyota
07.2017 - 01.2023
Sales Manager
Lexus of Dubbo
07.2016 - 12.2017
Senior Finance Manager
Dubbo City Toyota
03.2012 - 07.2017
Property Consultant
Ray White Dubbo
01.2010 - 02.2012
Product Specialist
Myer Dubbo
10.2004 - 12.2010
High School Diploma -
Dubbo Senior Campus
Certificate 4 in Leadership And Management