Graham Kirkpatrick
Buderim,QLD
Summary
Customer Support Specialist with expertise in complaint handling and data entry, demonstrating a commitment to efficient issue resolution at Services Australia. Proactive approach and calm demeanor under pressure have consistently fostered positive customer experiences, resulting in significant enhancements to service standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Services Australia
Maroochydore, Queensland
06.2001 - Current
- Answered customer inquiries via telephone, email and face-to-face contact.
- Implemented best practices regarding customer service standards across all channels.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained accurate records of customer interactions and transactions.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated internal databases with new account information as needed.
- Resolved customer issues in an efficient and timely manner.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Ensured compliance with applicable laws and regulations related to customer service activities.
Retail Worker
Kmart
Maroochydore, Queensland
09.2005 - 05.2020
- Completed assigned training to stay updated on important policies and procedures.
- Maintained an organized store environment by restocking shelves and organizing displays.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Provided training and support to new staff members.
Education
Certificate IV in Business - Business Administration
Services Australia
Maroochydore01-2002
Skills
- Data entry
- Call documentation
- Information protection
- Records maintenance
- Account investigation
- Complaint handling
- Customer support
Affiliations
- Playing guitar and singing
- Attending concerts and theatre
- Golf
- Reading
Certification
- Certificate IV in Business
References
References available upon request.
Timeline
Retail Worker
Kmart
09.2005 - 05.2020
Customer Service Officer
Services Australia
06.2001 - Current
Certificate IV in Business - Business Administration
Services Australia
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