Graham Smith
Thornlands,Queensland
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
27
27
years of professional experience
Work History
Operations Manager
Linehaul Express Australia
Brisbane, Queensland
09.2023 - Current
- Daily operations of the linehaul network
- Working with the LEA agents
- Working with the Regional Franchisee's
- Measured and reviewed performance via KPIs and metrics.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Franchise Development Manager
Aramex
Brisbane, Queensland
03.2019 - 09.2023
- Franchise Recruitment, selling franchises for the Brisbane depot.
- Arrange all legal documents for the franchisees while selling their franchises, arranging franchise deeds and disclosure documents.
- Developed with FSO the franchise selling process and assisted other RFs with legal requirements when selling franchises.
- Franchise and staff training, designing PowerPoint and training material
- Franchise marketing for Aramex Brisbane.
- Franchise compliance auditing.
Senior Regional Franchise Manager
Aramex
Brisbane, Queensland
09.2016 - 03.2019
- Running and maintaining the floor operations for the Courier franchisees
- Operating the RFM team, assisting with issues, and doing ongoing training
- Maintaining compliance with the RFM's and CF's, maintaining 90% for franchisee's
- Courier franchise training.
- Maintain outside hire costs.
- Sales growth to budget for the 4 RFM regions
International Freight
Fastway/Kangaroo International
Brisbane, Queensland
06.2015 - 08.2016
- Warehouse Management
- Sales and marketing
- 3PL Logistics
- Maintained and operated the overnight express services out of Brisbane, working with Virgin Australia Freight and DHL
- Completed dangerous goods awareness course with the Brisbane Airport Corporation
Assistant General Manager
Fastway Couriers
Brisbane, Queensland
05.2010 - 06.2015
- Managed day-to-day operations of the depot
- Ensured compliance with Fastway policies
- Developed sales relationships and maintained the top 20 customers
- Supervised the RFM team
- Conducted training and focus groups
- Weekly meetings with the sales team and managed toolbox meetings with the CFs.
- Assisted with franchise recruitment.
Regional Franchise Manager
Fastway Couriers
Brisbane, Queensland
06.2005 - 06.2010
- First RFM in Australia
- Managed a team of 45 couriers
- Assisted with sales growth and compliance
- Ongoing training, van rides, tool box meetings
- Brand awareness
Courier Franchisee
Fastway
Brisbane, Queensland
11.1996 - 04.2005
- Purchased the franchise for $6000 plus GST
- We split the territory four times; each split was sold for $10,000 plus GST.
- Built the weekly earnings from $750 per week to $2500 per week on average, sold the franchise for $80,000
- Maintained sales growth and worked with customers.
Assistant General Manager
Fastway Couriers
Brisbane , Queensland
Education
Logistics Management
Certificate in Logistics
11-2015
Dangerous Goods Acceptance Course
IATA
Pinkenba, QLD06-2015
Franchise RF Business Certificate
Fastway Management
Sydney, NSW01-2006
Dangerous Goods Awareness
Accredited Training International
Meeandah10-2000
International Air Cargo
Vetec
Pinkenba, QLD08-2000
Business Cadet Program in Management
Coles
Brisbane, QLD01-1994
High School Diploma -
Lane Cove
Sydney, NSW11-1988
Skills
- Workflow Optimization
- Organizational Management
- Program Administration
- Customer Retention
- Customer Service
- Marketing
- Data Analysis
- Performance Reporting
- Performance Monitoring
- Business Development
- Operations Management
- Strategic Planning
- Sales Presentations
- Policies and Procedures Implementation
- Goal Setting
- Troubleshooting and Problem Solving
- Schedule Management
- Problem-Solving
- Cost Reduction
- Continuous Improvements
- Procedure Development
Affiliations
- I enjoy aircraft photography, gardening, bushwalking, and being a car enthusiast - track days, Ford Focus ST car club, andfamily.
Accomplishments
- Courier Franchisee of the Year 2003
- Employee of the Year 2006 Fastway
- Employee of the Year 2015 Fastway
Timeline
Operations Manager
Linehaul Express Australia
09.2023 - Current
Franchise Development Manager
Aramex
03.2019 - 09.2023
Senior Regional Franchise Manager
Aramex
09.2016 - 03.2019
International Freight
Fastway/Kangaroo International
06.2015 - 08.2016
Assistant General Manager
Fastway Couriers
05.2010 - 06.2015
Regional Franchise Manager
Fastway Couriers
06.2005 - 06.2010
Courier Franchisee
Fastway
11.1996 - 04.2005
Assistant General Manager
Fastway Couriers
Logistics Management
Certificate in Logistics
Dangerous Goods Acceptance Course
IATA
Franchise RF Business Certificate
Fastway Management
Dangerous Goods Awareness
Accredited Training International
International Air Cargo
Vetec
Business Cadet Program in Management
Coles
High School Diploma -
Lane Cove
Similar Profiles
PRABHJEET SINGH PANDHUPRABHJEET SINGH PANDHU
Operations Executive at LINEHAUL EXPRESS SINGAPORE PTE LTDOperations Executive at LINEHAUL EXPRESS SINGAPORE PTE LTD
Shameka GivensShameka Givens
Linehaul Manger at Linehaul MangerLinehaul Manger at Linehaul Manger
Jesse VercoeJesse Vercoe
Truck Driver at Robbie LinehaulTruck Driver at Robbie Linehaul