Graham Sullivan
Townsville,QLD
Summary
Experienced in improving lives within the community, organized and efficient professional seeking new and challenging employment opportunity. Passionate about working with others to help them achieve their goals, eager to contribute to a team that pushes abilities and offers growth potential within the organization. Joining such a team would be an exciting opportunity to continue career pathway.
Overview
10
10
years of professional experience
Work History
Warehouse Assistant
Toll Priority
Townsville, QLD
09.2024 - Current
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Received and processed incoming stock to keep inventory levels accurate and up-to-date.
- Reduced order processing time by effectively coordinating with team members to pick, pack, and ship products quickly.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Contributed to smooth operations by assisting with the accurate receipt, storage, and dispatch of goods.
Youth Worker
Cleveland Youth Detention Centre
Townsville, QLD
06.2024 - 09.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Designed engaging curriculums tailored to the specific needs of diverse groups of young people, fostering personal growth and skill development.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.
Employment Consultant /Youth Worker
RESQ
Charleville, QLD
01.2021 - 06.2024
- Monitor and review service delivery
- Establish supportive relations with jobseekers
- Find suitable employment for jobseekers
- Provide follow-up contact with jobseekers and employers
- Document all interactions promptly
- Undertake training to help with the smooth implementation of new processes
- Working on a range of ESS reports
- Maintaining a caseload of 90+ clients
- Creating, running, and maintaining activities
- Working within the guidelines of the CDP and NIAA contract
- Community Engagement
- Daily resulting of registered participants in online activity diaries
- Working with a range of diverse clients
- Assisting clients in linking with required services and overcoming barriers to there employment
- Conducting monthly post place support
- Maintaining KPI’s
- Reverse Marketing
- Travelling to outreach sites to provide the CDP Contract
- Updating and Maintaining weekly Spreadsheets
- Completing Daily activity attendance
- Actioning and completing required compliance
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
- Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
- Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
- Managed and led activities promoting growth in mental, emotional, and educational areas.
- Contributed to development of individualized plans to support youth goal achievement.
Health promotions officer
Deadly Choices /CACH
Charleville, QLD
01.2020 - 06.2021
- Document Control
- Create programs and activity plans
- Deliver Deadly Choices programs
- Community days and Clinic Support activities
- Promote aboriginal health care and refer people for health checks
- Primary health message facilitation, teaching, and role modelling
- Develop reports and submitted promptly
- Conduct stalls to collect health data
- Managing own attendance and performance
- Utilized problem-solving, decision-making consultation, and negotiation skills
Laborer/Groundskeeper
Charleville Council
Charleville, QLD
01.2019 - 01.2020
- Gardening- Mowing- Cleaning
- General maintenance of the Showgrounds
- Ability to inspect and repair playground equipment and other built assets
- Report any workplace safety concerns or risks to Supervisor/Management
- Participate in risk assessments for tasks presenting problems and resolve them to ensure the work team can complete tasks safely
- To work under general supervision and manage projects
- Ability to work across various tasks, individually and in a team environment
Tire fitting
Price right tires
Charleville, QLD
01.2018 - 01.2019
- Wheel alignments
- Checking and adjusting vehicle tires and wheels using electronic equipment
- Mechanical work tire pressure wheel alignment balancing and rotation
- Performing vehicle diagnostics and repairs
- Fitting new tires in accordance with the manufacturer’s specifications and the relevant vehicle repair standards
- Explain to customers the repairs necessary to restore their vehicle to proper working condition, illustrate the characteristics of the various types of tires available and advise on the best solutions for customers’ requirements
- Selling tires and other accessories, such as alloy wheels, snow chains, and maintenance accessories
- Regular tire check-ups, tire repairs
- Ensuring work areas and tools are kept tidy and in good working order
Customer Service Representative Trainee
Department of Transport and Main Roads
Charleville, QLD
02.2015 - 11.2017
- Collaborated with team members to improve overall efficiency and productivity in the customer service department.
- Assisted in developing updated training materials that reflected current industry best practices for effective customer service provision.
- Contributed ideas during team meetings aimed at enhancing the overall customer experience provided by the company''s representatives.
- Implemented new customer outreach initiatives, resulting in increased sales opportunities and overall revenue growth.
- Contributed to the achievement of departmental goals by consistently exceeding individual performance benchmarks in key areas such as call handling times and customer satisfaction ratings.
- Utilized troubleshooting skills to diagnose and address technical issues for customers, leading to quick resolutions.
- Conducted regular analysis of call data, identifying trends that contributed to improved issue resolution times for customers.
- Improved client satisfaction ratings by consistently delivering knowledgeable assistance and support during interactions.
Education
First Aid in Mental Health Training -
Mental Health Aus
01.2024
Certificate 3 - Health and Fitness
Fit Education
01.2020
Year 12 -
Charleville state high school
Charleville01.2017
Skills
- Customer service skills
- Mechanical aptitude
- Communication skills
- Patience and self-control
- Computer skills
- Excellent work ethic
- Time management
Referees
Leanne Miller (Team Leader)
RESQ+
Ph: 0436 399 444
Paul Black (Co-Worker)
RESQ+
Ph: 0474 218 632
Timeline
Warehouse Assistant
Toll Priority
09.2024 - Current
Youth Worker
Cleveland Youth Detention Centre
06.2024 - 09.2024
Employment Consultant /Youth Worker
RESQ
01.2021 - 06.2024
Health promotions officer
Deadly Choices /CACH
01.2020 - 06.2021
Laborer/Groundskeeper
Charleville Council
01.2019 - 01.2020
Tire fitting
Price right tires
01.2018 - 01.2019
Customer Service Representative Trainee
Department of Transport and Main Roads
02.2015 - 11.2017
Certificate 3 - Health and Fitness
Fit Education
Year 12 -
Charleville state high school
First Aid in Mental Health Training -
Mental Health Aus