Grahame Phillips

SHhtarted at Vanderfield in a roll to assist the Truck sales manager in prep and delivery of vehicles, moved up to position of Truck and Machinery Sales person, then to Sales manager, in 2015 went back into Service as a service manager for Hino trucks and small John deer equipment i.e Mowers etc... in 2021 Vanderfield/RDO sold the fanchise of Hino Trucks to Wideland Truck and Equipment sales of which myself and team where part of the Aquisition, moved to Premises in 4 Carrington road where myself and team started a new workshop, building relationships with customers and building a strong Hino Franchise. When it was a well established Franchise I have decided to move on and try something else as I was with the Hino Brand for over 27 years.

• Assisted in the development of warranty claim forms, making them more user-friendly and intuitive for customers to complete.
• Maintained accurate records of all warranty claims, ensuring proper documentation and organization.
• Decreased instances of fraudulent claims through meticulous verification processes and careful attention to detail.
• Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.

• Developed estimates by costing materials, supplies, and labor.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.

Cummins Diesel Mechanic, and also drove interstate with MC License for approx. 12 Months.

Started on the floor and a Technician, went on to be leading and hand and finally Service advisor for the Nissan, BMW Brand

On site Field service technician, involved in daily maintenance and repairs to oil rig machinery, from South Australia to Roma oil fields.

Apprentice in all phases of dismantling, repairing and Assembling all types of combustion and diesel engines, and maintenance and repair of all sections of a motor vehicle, including chassis, transmissions, braking systems, electrical system and body work.