Grant Butler
Perth,Western Australia
Summary
For me the most important driver is having a sense of purpose & engagement.
Having over the past 10 years gained experience in both leading as well as supporting from behind diverse Teams across a variety of business types has provided me with insights and experiences that contribute to a very well-balanced Management style.
I have developed over that time a strong, progressive and supportive leadership style that has produced highly positive financial & operational outcomes, balanced with the progression and development of the people within the Team to become outstanding leaders.
This drives my personal & professional motivation as well as my management style - Having and creating purpose and engagement for what I am doing and what the Team I support is doing is a core foundation stone for incredible outcomes.
Overview
10
10
years of professional experience
Work History
General Manager - Client Experience & Operations
BrewHub Australia Pty Ltd
Perth, Western Australia
07.2017 - 10.2022
- Sourced, developed and maintained loyal, long-term Tier one client relationships with highly effective account management outcomes.
- Developed service and sales strategies to improve client retention and increase long-term revenue.
- Recruited, trained and empowered employees to achieve key performance indicators & personal goals.
- Guided management and supervisory staff to promote continuous & effective operations.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
State Sales Manager
Parmalat Australia
Perth, Western Australia
01.2015 - 06.2017
- Supervised sales strategy, training, team structure and communication of regional sales program.
- Led, coached and developed employees to achieve sales goals.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
- Penetrated new markets by investigating competitor products, services and trends.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
State Manager
Rentokil Initial
Perth, Western Australia
07.2012 - 08.2014
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Retained clients and obtained referrals by promptly resolving customer complaints, providing value and promoting quality.
- Engaged with existing and potential clients to gain insight into needs.
Education
Diploma - Tourism & Hospitality - Tourism Management
University of Otago
Dunedin, New Zealand11.1993
Skills
- Employee Engagement
- Customer Service
- Relationship Building
- Problem-Solving
- Rapport and Relationship Building
- Decision Making
- Statistical Data Analysis
- Cross-Functional Collaboration
- Persuasive Negotiations
- Profit and Revenue-Generating Strategies
- Interdepartmental Collaboration
- Sales Projections
- Bid Request Management
Accomplishments
- Client Management & Retention - Maintained, grew & contributed to existing client relationships & growth in contracts over 5 years with: Chevron, Woodside, Fortescue Metals (FMG, FFI), Brookfield Properties, Inpex, Shell Australia, Sodexo, PWC, Deloitte, BDO & others.
- Contributed heavily to the 2019 - 2022 & 2022 - 2025 Strategy for the business & the executional and ongoing roll-out to the Company.
- Developed, implemented and executed Sales & Growth plans for the Western Australian Marketplace contributing to a strong and growing sales pipeline and conversion rate to new clients.
- Initiated and committed to the people talent identification and development plans for the business.
- Reduced the risk profile of the business significantly with a long-term strategic framework that consolidated existing client volume and value while expanding growth in a consolidated and targeted market area.
- Heavily contributed to the safegaurding and sustainability of the business through Covid-19 pandemic.
Timeline
General Manager - Client Experience & Operations
BrewHub Australia Pty Ltd
07.2017 - 10.2022
State Sales Manager
Parmalat Australia
01.2015 - 06.2017
State Manager
Rentokil Initial
07.2012 - 08.2014
Diploma - Tourism & Hospitality - Tourism Management
University of Otago