Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Cullom

Melbourne,VIC

Summary

Dynamic health and wellness professional transitioning into healthcare. Expertise in event coordination, team leadership, and enhancing customer experiences. Proven ability to leverage communication and problem-solving skills to deliver exceptional results in high-pressure settings. Committed to fostering team success and driving positive outcomes.

Overview

9
9
years of professional experience

Work History

Head of Coaching

Bodhi & Ride
Melbourne, Victoria
01.2025 - Current
  • Oversaw instructor schedules and managed schedule changes on the basis of both performance and availabilities.
  • Planned, organised and led training for the Instructor Academy (special training for onboarding new instructors that lasts 5-7 weeks).
  • Oversaw the development of instructors by managing a team of mentors.
  • Planned team events for both professional development and socialisation.
  • Point of contact for all instructor issues or challenges that needed to be resolved.
  • Evaluated instructor performance through the analysis of automated surveys and utilisation reports generated through the booking system.
  • Organised and maintained critical documents such as instructor contracts, required certifications and visas.

Ride/Strength Instructor & Mentor

Bodhi & Ride
Melbourne, VIC
11.2020 - Current
  • Created inviting fitness spaces that welcomed and included people with diverse backgrounds, abilities and orientations.
  • Cultivated positive relationships with participants by interacting during group fitness classes.
  • Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our fitness spaces and services.
  • Guided training with junior instructors, followed by consistent mentorship, to assist in the development of their coaching skills.

Business Project Coordinator

Bodhi & Ride
Melbourne, VIC
01.2023 - 01.2024
  • Oversaw the launch and operational set up of a new studio opening in Brunswick.
  • Reviewed and fine tuned processes in order to create stronger operational outcomes at the new location.
  • Resolved studio maintenance issues.
  • Generated and followed up on customer leads at new location in order to convert long-term members.
  • Tracked revenue and membership sales throughout each month, and worked closely with the Head of Commercial in order to optimize sales protocols for our Customer Success Team.
  • Coached and mentored existing instructor team to ensure they were well trained, highly engaged, built community and forged an incredible experience at our studios.
  • Worked closely with the Head of Operations and the Head of Coaching regarding studio performance improvements.
  • Contributed to the On-Demand digital strategy of the business by creating project plans, deadlines and collaborating with consultants to ensure deliverables are met.
  • Assisted the Head of Commercial with the promotional EDMs' that were being sent out to our customer base during various campaigns.
  • Coordinated community events, promotional challenges with our members and team gatherings whilst setting the tone for a positive culture in our studios.

Front of House Team Member

Bodhi & Ride
Melbourne, VIC
08.2019 - 03.2022
  • Welcomed each client warmly, opened door and engaged clients to learn how to best serve needs.
  • Explained memberships, processed purchases, and carried out administrative tasks via the booking system.
  • Inspected supplies, equipment and work areas for conformance to standards.
  • Collaborated with personnel to adjust operational procedures including Covid-19 requirements.
  • Trained and mentored new FOH staff in studio procedures, client safety and customer service standards.

Assistant Quantity Surveyor

Real Property Matters
Melbourne, VIC
06.2017 - 02.2018
  • Traveled to various locations around the inner and outer suburbs of Melbourne while on a tight time schedule for holding property inspections at each location.
  • Engaged with clients directly while at each property inspection in order to obtain further information about a property.
  • Measured and recorded data (including floor plans manually drawn on-the-spot) about a range of properties from commerical to residential.
  • Evaluated plant & equipment as well as building renovations for value.
  • Processed and organised detailed reports for the Quantity Surveyor to review with information outlining the value of each property's components according to inspection data.

Resident Assistant

Student Village Melbourne
Carlton, VIC
11.2016 - 12.2017
  • Managed administrative tasks, maintenance requests, room change process and incident reports.
  • Served as positive role model for student residents.
  • Responded and assisted with diverse needs of student residents including welfare checks.
  • Devised various activities for social, educational and recreational resident programs with a team.
  • Maintained student safety by enforcing compliance with campus rules.
  • Assisted with resolving student conflicts and disputes.

Education

Group Fitness Instructor Training - Ride & Strength

Bodhi & Ride Academy
Melbourne, AUS
11.2020

Bachelor of Design - Architecture

University of Melbourne
Melbourne, AUS
06.2020

Skills

  • Public Speaking
  • Interactive Teaching/Learning
  • Customer Service
  • Data Management
  • Schedule Management
  • People/Interpersonal Skills
  • Working Collaboratively
  • Operational Management
  • Adaptability/Thinking on feet
  • Ability to work under pressure
  • Design Thinking
  • Current First Aid/CPR
  • Microsoft Office
  • Adobe Suite

Timeline

Head of Coaching

Bodhi & Ride
01.2025 - Current

Business Project Coordinator

Bodhi & Ride
01.2023 - 01.2024

Ride/Strength Instructor & Mentor

Bodhi & Ride
11.2020 - Current

Front of House Team Member

Bodhi & Ride
08.2019 - 03.2022

Assistant Quantity Surveyor

Real Property Matters
06.2017 - 02.2018

Resident Assistant

Student Village Melbourne
11.2016 - 12.2017

Group Fitness Instructor Training - Ride & Strength

Bodhi & Ride Academy

Bachelor of Design - Architecture

University of Melbourne

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Grant Cullom