Summary
Overview
Work History
Education
Skills
Timeline
Generic

Grant Hamilton

Kerang,VIC

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

22
22
years of professional experience

Work History

After Sales, Spare Parts & Warranty Team Leader

Kerfab Industries
08.2022 - Current
  • Began my position as an assistant in Spare Parts and transitioned to assisting with warranties.
  • Now holding the position of Team Leader.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Gathered and prepared sales materials in preparation for sales meetings.
  • Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.

Fabrication Welder

Kerfab Industries
10.2021 - 08.2022
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
  • Read and followed blueprints and weld diagrams.
  • Welded metal components in vertical, overhead and flat positions.
  • Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Developed and implemented methods to increase efficiency in welding and fabrication.
  • Prepared surfaces for welding by smoothing and removing debris to achieve proper adhesion and weld quality.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Inspected welds for accuracy and conformance to specifications.
  • Maintained clean and organized work area to prevent workplace accidents.

Fabrication Welder

Entegra Signature Structures
05.2021 - 10.2021
  • Avoided warping, shrinkage, and distortion by carefully controlling welding processes.
  • Provided input into selection of welding supplies, negotiating best deals to make welding process efficient and cost-effective.
  • Read and followed blueprints and weld diagrams.
  • Welded metal components in vertical, overhead and flat positions.
  • Maintained high-quality workmanship through consistent attention to detail and adherence to specifications.
  • Communicated with supervisors and engineers to verify quality of finished work met specifications.
  • Measured and cut metal pieces to correct length and angle to attain proper fit and alignment of pieces.
  • Supported quality assurance initiatives through thorough inspection of completed work, ensuring compliance with industry standards.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
  • Inspected welds for accuracy and conformance to specifications.
  • Maintained clean and organized work area to prevent workplace accidents.

Managing Director

WeldMatics Limited
11.2016 - 05.2021
  • Led development of comprehensive business plan to maximize profitability and company performance.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
  • Interacted well with customers to build connections and nurture relationships.


Welding Supervisor

HML Engineering
05.2010 - 11.2016
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Trained team members on the proper use of specialized equipment, such as robotic welding systems or advanced cutting tools.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Developed customized welding procedures for specific applications, improving overall project outcomes.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Supervised welding projects for timely completion, ensuring adherence to blueprints and specifications.
  • Coordinated with engineering teams on design modifications, reducing potential issues during fabrication stages.
  • Created a positive work environment that encouraged collaboration among team members while maintaining focus on meeting project deadlines.
  • Increased production efficiency, closely monitoring welder performance and providing timely feedback.
  • Maintained accurate documentation of all welding activities, ensuring proper recordkeeping for future reference.
  • Enhanced welding quality by implementing and enforcing strict safety and procedural guidelines.
  • Conducted pre-production meetings to discuss upcoming projects'' requirements, ensuring all team members were prepared before starting work assignments.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Mentored junior welders, sharing industry expertise to improve their skill sets and productivity levels.
  • Inspected welds and checked critical measurements to meet specifications.

Heavy Diesel Mechanic, Structural Welder

HML Engineering
12.2001 - 05.2010
  • Started as an apprentice and worked my way up to National Certificate Level 4, Heavy Diesel, Plant & Equipment and Level 4 Road Transport.
  • Worked through HML Engineering transition from Mechanical & General Engineering to Structural Fabrication.
  • Obtained AS/NZS 2980 Welding Certificates
  • Serviced and maintained engines by performing regular oil and filter changes.
  • Troubleshot and diagnosed problems with brakes, steering, and transmissions.
  • Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
  • Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
  • Conducted road tests to verify successful completion of repairs before returning vehicles to customers.
  • Enhanced equipment reliability by performing routine maintenance and repairs on heavy diesel machinery.
  • Increased customer satisfaction by providing timely and accurate repair services for their heavy diesel equipment.

Education

AS/NZS 2980 Welding Certificates - Welding

Workplace Training
Blenheim, New Zealand

National Certificate - Automotive Mechanics

NZ Motor Industry Training Organisation
Wellington, New Zealand
01.2007

Westmount Education.
Blenheim New Zealand
12.2001

Skills

  • Complex Problem-Solving
  • Building Customer Loyalty
  • Friendly and Helpful
  • Positive Customer Engagement
  • Speech Clarity
  • Attention to Detail
  • Creative Thinking
  • Team Cooperation
  • Reliable and Responsible
  • Honest and Dependable
  • Expansive Industrial and related Product Knowledge
  • Customer Service

Timeline

After Sales, Spare Parts & Warranty Team Leader

Kerfab Industries
08.2022 - Current

Fabrication Welder

Kerfab Industries
10.2021 - 08.2022

Fabrication Welder

Entegra Signature Structures
05.2021 - 10.2021

Managing Director

WeldMatics Limited
11.2016 - 05.2021

Welding Supervisor

HML Engineering
05.2010 - 11.2016

Heavy Diesel Mechanic, Structural Welder

HML Engineering
12.2001 - 05.2010

AS/NZS 2980 Welding Certificates - Welding

Workplace Training

National Certificate - Automotive Mechanics

NZ Motor Industry Training Organisation

Westmount Education.

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Grant Hamilton