Grant Higgins
Caboolture,QLD
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
24
24
years of professional experience
Work History
Accredited Lighting/Trade Consultant
Beacon Lighting Pty Ltd
11.2015 - Current
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
- Managed and coordinated multiple projects while ensuring timely completion.
- Participated in ongoing training to enhance own job skills and knowledge.
- Provided efficient and courteous service to customers at all times.
- Contacted prospective customers to present information and explain available services.
- Kept accurate records of transactions.
- Utilized excellent organizational skills to manage multiple projects simultaneously while meeting tight deadlines.
Sales Associate/Store Manager
Wide World Of Lights
08.2008 - 11.2015
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.
- Organized merchandise displays to promote higher levels of customer engagement.
- Cultivated relationships with new and existing customers to drive sales.
- Built relationships with potential customers by providing helpful advice on product selection.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Drove sales through customer relationship building and suggestive selling techniques.
- Cleaned shelves, counters, and tables.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Kept work area clean, organized and free of clutter at all times.
- Exchanged merchandise for customers and accepted returns.
- Encouraged customers to make additional purchases and suggested relevant items.
- Responded quickly to meet customer needs and resolve problems.
- Troubleshot minor problems and reported larger technical issues.
Sales Assistant/2IC
Cetnaj
03.2002 - 07.2008
- Fostered and maintained relationships with key clients to support loyalty.
- Answered questions regarding store and merchandise.
- Built strong working relationships with fellow associates and corporate contacts.
- Exchanged merchandise for customers and accepted returns.
- Assisted in store merchandising, stocking shelves and setting up displays.
- Greeted customers and ascertained what each customer wanted and needed.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Education
Diploma of Auslan - Linguistics
Deaf Connect
Toombul, QLD03-2026
Certificate IV in Auslan - Linguistics
Deaf Connect
South Brisbane, QLD06-2025
Certificate III in Auslan - Linguistics
Deaf Connect
Aspley, QLD12-2024
Certificate II in Auslan - Linguistics
Access Training And Education
Annerley, QLD12.2022
Certificate IV in Auslan - Linguistics
TAFE
South Brisbane06-1997
High School Diploma -
Dakabin SHS
Dakabin, QLD11.1990
Skills
- Commitment to delivering excellent customer service while working in a fast-paced environment
Collaboration with departmental leaders to establish organizational goals, strategic plans and objectives
Management and coordination of multiple projects while ensuring timely completion
Participation in ongoing training to enhance own job skills and knowledge
Provision of efficient and courteous service to customers at all times
Maintenance of accurate records of transactions
Utilisation of excellent organizational skills to manage multiple projects simultaneously while meeting tight deadlines - Relationship building
- Detail-oriented
- Contact with prospective customers to present information and explain available services
- Rapid response to meet customer needs and resolve problems
LANGUAGES
Norwegian Conversational
Swedish Conversational
Wiradjuri Beginner
Irish Beginner
Interests
- Facilitation of communication amongst First Nations Australian Peoples and the reconciliation of estranged families that have resulted from former Australian Governmental policy
- Auto Repair/Restoration
- Phonograph/Gramophone Repair/Restoration
Timeline
Accredited Lighting/Trade Consultant
Beacon Lighting Pty Ltd
11.2015 - Current
Sales Associate/Store Manager
Wide World Of Lights
08.2008 - 11.2015
Sales Assistant/2IC
Cetnaj
03.2002 - 07.2008
Diploma of Auslan - Linguistics
Deaf Connect
Certificate IV in Auslan - Linguistics
Deaf Connect
Certificate III in Auslan - Linguistics
Deaf Connect
Certificate II in Auslan - Linguistics
Access Training And Education
Certificate IV in Auslan - Linguistics
TAFE
High School Diploma -
Dakabin SHS